Head of Diversity and Inclusion

As the Head of Diversity and Inclusion at Twilio, you will lead, support and promote the Company’s diversity and inclusion initiatives.

About the job: 

 This role will report to the Chief People Officer. The successful candidate will have a proven track record of driving diversity programs, and can build positive relationship internally and externally to promote Twilio.  This is a crucial role, both to the company and leadership, to strengthen Twilio’s commitment to foster an open and diverse workplace.     


  • Lead efforts to help Twilio’s globally dispersed workforce feel more connected and integrated as one company; develop an even more diverse, welcoming and inclusive community.
  • Develop diversity-oriented programs and initiatives, including the implementation of a strategic plan for diversity, inclusion and volunteering programs.
  • Engage with the broader tech community to learn, lead and engage on matters of diversity and inclusion; partner with outside organizations to help augment our strategy and implement industry best practices at Twilio.
  • Partner with Talent Acquisition team on recruiting initiatives designed to improve the Company’s overall diversity; build programs that help infuse great diverse talent into the funnel.
  • Work with the L&D team to build diversity and inclusion training programs.
  • Serve as subject matter expert and liaison to HRBPs and the business to develop strategic action to attract/develop/retain diverse talent by analyzing and presenting talent demographics, monitoring data trends and developing diversity initiatives.
  • Develop metrics for measuring the effectiveness of corporate diversity initiatives.
  • Development, management and integration of Twilio’s Employee Resource Groups, including budget allocation, effectiveness and cohesion; this position will be a resource and champion for the ERGs and the entire employee base to ensure a growing diverse and inclusive culture.
  • Partner with the Communications team to communicate with internal and external audiences regarding diversity and inclusion initiatives.
  • Create training schedules to educate employees and managers on how to recognize, accommodate, and appreciate individual differences and how these can be bridged back to assist in meeting company business plans.
  • Develop metrics for measuring the effectiveness of corporate diversity initiatives implemented and prepare quarterly reports to senior management on the value of the initiatives.
  • Keep current on equal opportunity and affirmative action regulations, as well as common non-discrimination policy, diversity programs and developments by maintaining contact with others in the field (e.g., professional association and educational groups, and professional development efforts).


  • Passionate about diversity and building relationships internally and externally to promote diversity and inclusion.
  • Exceptional knowledge of organizational capability building principles, strategic planning and change management methodologies.
  • Related BS/BA degree; MBA is a plus.
  • Experience with designing and implementing diversity initiatives.
  • Comfortable with public speaking and presenting.
  • Strong project management skills.

About us:

Twilio makes communications easy and powerful. With Twilio's platform, businesses can make communications relevant and contextual by embedding real-time communication and authentication capabilities directly into their software applications. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the right way. Founded in 2008, Twilio is a public company based in San Francisco, California with other offices around the world.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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