Engineering Manager - Backend Services

The Twilio platform enables companies to integrate communications directly into their applications via simple cloud API’s and with on-demand global reach.  Twilio is therefore challenged with abstracting away a world of complexity so that our customers can go global without concern for managing a global communications network, carrier integrations and relationships throughout the world.

About the job:

As Manager in the Carrier Services organization, you will lead by guiding the engineering team through the implementation of real-time voice services using Java and C++ while leveraging standards such as SIP, RTP, WebRTC and HTTP.  To take it to scale, you will be managing a complex distributed platform with points of presence globally and will be concerned with availability, throughput, latency, media fidelity as well as real-time considerations. There will be some data components so you will be working with distributed SQL and NoSQL databases and caches.  At the core are cloud technologies that enable deployment and management of computing resources globally.   

Responsibilities:

  • Lead and grow a team of passionate engineers through their journey to Agile Maturity.  Provide support and guidance that enables the team to self-organize and to achieve sustained high velocity and predictability.  
  • Manage employee career development by providing coaching and mentoring to junior engineers while guiding senior contributors to maximize their potential.  Write performance evaluations, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.  
  • Own, operate and maintain your team’s services.  Employ Agile methodologies to continuously deliver value to customers.  Institute and maintain a rotating on-call incident escalation and response processes for the team.
  • Collaborate on roadmaps with Product Managers, Architects and Tech Leads to ensure the team has clear direction and priorities.  Ensure there is cross-training and a healthy balance between features and technical debt.
  • Institute development best practices to ensure the team produces high quality, well architected and supportable code.  Lead reviews of architecture design.  Also work to enable a Continuous Integration environment.
  • Serve as the team’s Scrum Master, breaking down roadblocks as well as managing communications with stakeholders and dependent teams.  Create a culture of continuous improvement through retrospection.
  • As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.
  • Act as an ambassador for Twilio, recruiting and motivating top talent.  

Requirements:

  • Minimum five years experience leading a team of 4+ as a  Manager.  You are first and foremost a people person who has the ability to attract and motivate top talent.  You are curious, collaborative, humble and have empathy as a key trait. 
  • You are a strategic thinker and thrive operating in broad scope, from conception through continuous operation of 24x7 services.  As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
  • Master of agile processes, continuous integration and test automation.  Ideally you have completed formal Agile training and have managed a Scrum team.
  • Minimum 7 years hands-on experience developing complex systems based on Java, C++ or .NET technologies.  You have worked full stack on one major platform, and you have experience with backend services and distributed systems.
  • Experience managing engineers in a high technical and complex operations environment.  Ideally, you have experience in a production Cloud / DevOps environment.

If you are not experienced in communications, no worries, you will learn.  We are seeking leaders who have solved complex problems and have the aptitude to navigate uncharted waters.

About us:

Twilio makes communications easy and powerful. With Twilio's platform, businesses can make communications relevant and contextual by embedding real-time communication and authentication capabilities directly into their software applications. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the right way. Founded in 2008, Twilio is a public company based in San Francisco, California with other offices around the world.


Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST


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