Customer Success Advocate

We are looking for Customer Advocates excited to grow their career in the fast-growing cloud market. You'll be working with a wide range of customer personas, from corporate, to enterprise, to some of the world's hottest startups. Your job is to consult new and existing customers directly - via phone and email - helping them to launch their application with Twilio and optimize their Twilio usage.

About the job:

    • Our customers are often software engineers, application owners and product managers. You must love talking to founders and product managers about building their business and, most importantly, they must love talking to you.
    • You will likely be our customers’ first human contact with Twilio. You’ll be responsible for providing a world class experience when interacting with us as you’re the face and voice of Twilio to customers getting started on our platform.

 

  • Ideal candidate has 1-3 years of support or customer success experience. Programming and data analysis experience is a big plus.

Responsibilities:

    • You will be responsible for customers in a defined geographic area to identify and resolve customer business issues, consult with customers getting started with Twilio, equip them to onboard successfully, and uncover opportunities for new use cases.
    • You will be required to work cross-functionally within Twilio to bring items to closure, which would include customer roadmaps, architecture planning, and pricing questions.

 

  • You will constantly look for ways to improve efficiency and processes, which includes documenting customer best practices and typical responses to automate workflows where possible.

 

Requirements:

    • You've demonstrated success working in a support or customer success role for a SaaS or software product for 1-3 years.

 

  • You understand the cloud computing business model and enjoy selling to a technical audience and building mutual trust.

 

    • Driven. Ethical. Hands on. Passionate. Curious. Persistent. Creative. Fun to work with. Gets things done. You are 'Do-er' above all else.

 

  • Language skills: French or German preferred

 

  • World class interpersonal and communication skills. You have the ability to effortlessly make complex contractual, technical and financial details sound simple.
  • The ability to listen first, add value in every conversation and magically say the right thing at the right time to make things happen. You recognize the value of brevity.
  • Ability to balance competing priorities and manage multiple project/deals at the same time.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST


See Inside the Office of Twilio

Launched in 2008, Twilio simplifies business communication across applications—supplying developers with the highly competent tools needed to develop customer-centric phone, VoIP, and messaging systems on its global cloud API platform. From online restaurant bookings to tech support call center networks, Twilio's flexible technology lets companies construct personalized business solutions that enhance customer-service interaction and profitability.


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