Communications Director, APJ


The Who, What, Where and Why 

Twilio is looking for a passionate storyteller to help us amplify the Twilio story to a wide range of audiences from the developer to the largest enterprises across our target markets in the Asia Pacific region -- currently focused on Australia and Japan, but with plans to expand, particularly in Singapore. This individual will join a growing global Corporate Communications function building thought leadership for Twilio across a diverse product line, showcasing a unique variety of use cases and engaging audiences around the world.


The ideal candidate will be someone who:

  • Has built a regional communications function for a public company
  • Has strong media relationships with both trade and business press that deliver proven results
  • Has 12-15 years of experience at a PR agency as well as in-house
  • Has managed a network of PR agencies in multiple countries to execute a coordinated regional communications plan
  • Has experience working with a variety of technology companies from B2B to B2C
  • Can collaborate with internal stakeholders as well as external customers and partners to build compelling stories that demonstrate the impact of Twilio in the world
  • Demonstrates strong written and verbal communication skills as well as strategy development and execution are table stakes
  • Demonstrates successful thought leadership program execution
  • Understands how to work on a global team to orchestrate coordinated results
  • Earned a bachelor’s degree in journalism, communications


Whether it is telling the world about our latest product release, amplifying a customer success story, collaborating with an industry partner or creating a thought leadership platform, you will work with teams across the company and our ecosystem to drive programs that establish and build on Twilio’s relevance in the market. As with most PR roles, each day can be wildly different and bring you new opportunities to flex your PR muscles. An engaging day includes:

  • Collaborating with internal stakeholders to craft compelling stories that help establish Twilio as a thought leader among its target audiences
  • Engaging with external partners and customers to connect them to our storytelling
  • Pitching stories to top tier press
  • Managing agencies in multiple countries to execute a coordinated PR plan and holding them accountable to an agreed set of metrics
  • Strategizing communications plans with sales and marketing counterparts to achieve a common set of objectives
  • Training and preparing spokespeople to talk with the press
  • Working with executives to develop thought leadership platforms, develop campaigns to amplify those platforms and pitch out for interviews and speaking opportunities
  • Measuring the effectiveness of the programs executed in the region
  • Advocating for resources as required to continue growing the team to deliver on expected results


Twilio’s PR focus has been driven out of the company’s US headquarters in San Francisco.  As the company expands its presence around the world, it is critical that we have folks in each region focused on the unique needs of those regions. This is an opportunity for someone to come in and build an industry leading communications function for a fast growth company.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position can be in our office in Singapore, depending on the candidate. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.


Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.


See Inside the Office of Twilio

Launched in 2008, Twilio simplifies business communication across applications—supplying developers with the highly competent tools needed to develop customer-centric phone, VoIP, and messaging systems on its global cloud API platform. From online restaurant bookings to tech support call center networks, Twilio's flexible technology lets companies construct personalized business solutions that enhance customer-service interaction and profitability.

Back to top