Trunk Club Service Associate (Part-Time)

Part-Time: 20-27 hours per week 

Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience! 

About the role

Our Trunk Club Service Associates play a critical role for delivering an exceptional service experience.  You’ll be on the front lines providing support to customers through email, phones, and chat. You’ll become and expert in our business model, a partner to our sales team, and problem solve with the best of them. You’ll be empowered to delight and surprise our members and given the opportunity to grow within the company. Our Trunk Club Service team continues to grow and we’re looking for people who remain calm in tough situations and have a ton of personality! Is that you?

What you'd do every day

  • Manage customer interactions, solve problems, go above and beyond, and never say no
  • Provide remarkable support to our growing sales team
  • Collaborate with internal departments to advocate for our members
  • Master Salesforce and other internal systems to work efficiently and effectively
  • Generate new ideas and processes that will help scale our business
  • Manage inbound support channels via email, phone, and chat
  • Coordinate logistics of trunk deliveries and returns via UPS
  • Delight people with unbelievably considerate care and attention to detail

About you

  • You’re deeply empathetic to the problems of others
  • You are humble and enjoy working within a team
  • You love helping others and creating positive experiences
  • You're a great listener, and you are also highly comfortable articulating your point of view
  • You make friends easily and ask for help when you need it
  • You routinely plan your day and organize your life and juggle several tasks at once

What your background may look like

  • 1-3 years of customer service experience, call center experience a plus
  • Proficient with Microsoft Word and Excel and have intermediate technical skills
  • Tech savvy with experience using Salesforce is a plus
  • Experience working in a chaotic environment and working well under pressure
  • Experience solving complex customer problems
  • A track record of having a positive attitude with the ability to adapt quickly to change

Other details

  • For consideration you must be available nights and weekends and open to working some holidays
  • We can be flexible around school and second job schedules
  • For consideration please submit a cover letter telling us how you would provide world-class customer service and how you like to stand out in a crowd

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to frequently stand; walk; use hands and fingers, reach with hands and arms.


Meet Some of Trunk Club's Employees

Tyler J.

Sales Support Team Lead

Tyler is a lead on the team that manages all of the behind-the-scenes operational functions at Trunk Club in order to help associates make every customer interaction seamless.

Jade C.

Inside Sales / National Stylist

Jade's main focus is to provide Trunk Club's members with an all-around excellent customer experience no matter where they're located across the U.S.

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