Sales Support Associate

SALES SUPPORT ASSOCIATE

*Employment Type: Part-time* 

Location: New York, NY

ABOUT US:

Trunk Club, a Nordstrom Company, is a Chicago-based personalized styling service for men and women, offering both virtual and in-person shopping options. Shoppers can visit Trunk Club’s retail Clubhouses in Boston, Charleston, Chicago, Dallas, Los Angeles, New York City, Washington D.C., for an in-person styling session or custom fitting for any occasion. For those who prefer an at-home experience, Trunk Club offers a virtual styling option, where a personal stylist sends a curated trunk of clothing to their home based on the customer’s style, fit, and lifestyle preferences. 

WORKING FOR TRUNK CLUB:

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

ABOUT THE ROLE:

The Sales Support Associate is responsible for providing an exceptional service experience while assisting in our on-site operations.  You’ll be on the front line, solving problems for our members and supporting our stylists in day-to-day account management and appointments.  This role is primarily part-time with potential to become full-time and grow within the company.

WHAT YOU'D DO EVERY DAY:

  • Manage relationships with members to help make their lives easier
  • Provide remarkable support to our growing sales team so they can focus on selling
  • Chat, email, and have phone calls with members to solve their problems
  • Coordinate logistics of deliveries and returns
  • Fold product from in-house appointments and run the shelves
  • Assist with unpacking/tagging/folding new product and stocking the shelves
  • Maintain knowledge of new and old product (know vendor names, styles, colors, etc)
  • Assist in receiving and stocking all supplies needed to run the sales office
  • Delight people with unbelievably considerate care and attention to detail
  • Greet guests and assist at reception when needed
  • Have the ability to be on your feet for most of your shift and moving around the office/stock room.  The job requires occasional sitting, standing, walking, lifting, carrying, and pulling objects up to 10 pounds. 

ABOUT YOU:

  • You're a great listener, and you are also highly comfortable articulating your point of view
  • You make friends easily
  • You routinely plan your day and organize your life
  • You’re a champion problem solver
  • You’re looking to learn and grow in a dynamic start-up environment
  • You’re a natural leader and prefer to work as part of a team
  • People sometimes tell you that you are awesome

WHAT YOUR BACKGROUND MAY LOOK LIKE:

  • You have a bachelor’s degree or relevant work and/or retail experience
  • Reliable for efficiency, accuracy and attention to detail
  • Ability to learn quickly and multi-task, you can juggle several tasks with ease
  • Proficient with Microsoft Word and Excel and have intermediate technical skills
  • Dependable for providing essential support to a team and excellent communication
  • Comfortable with working in a chaotic environment and work well under pressure
  • Effective problem solver and able to navigate through any situation
  • Positive attitude and eagerness to take on additional responsibilities

REQUIREMENTS:

  • 0-2 years of retail experience, preferably in a luxury store environment  
  • Ensure proper store maintenance, cleanliness and safety standards
  • Must have a positive, high-energy, and friendly personality 
  • Ability to communicate well, verbally and in written correspondence with all teams
  • Ability to work well in a fast-paced, team-orientated environment that requires a high degree of multi-tasking 
  • Must be able to obtain an alcohol permit according to state and federal regulations
  • Knowledge of Google programs preferred
  • Ability to problem solve and think critically
  • Able to lift and carry up to 50 pounds
  • Ability to work flexible hours 
  • Bachelor’s degree or relevant work and/or retail experience

Meet Some of Trunk Club's Employees

Tyler J.

Sales Support Team Lead

Tyler is a lead on the team that manages all of the behind-the-scenes operational functions at Trunk Club in order to help associates make every customer interaction seamless.

Jade C.

Inside Sales / Customer Relations Stylist

Jade's main focus is to provide Trunk Club's members with an all-around excellent customer experience no matter where they're located across the U.S.


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