Retail Operations Associate (Full-Time)

Retail Operations Associate
Full-Time

About us:

Trunk Club, a Nordstrom Company, is a Chicago-based personalized styling service for men and women, offering both virtual and in-person shopping options. Shoppers can visit Trunk Club’s retail Clubhouses in Boston, Charleston, Chicago, Dallas, Los Angeles, New York City, Washington D.C., for an in-person styling session or custom fitting for any occasion. For those who prefer an at-home experience, Trunk Club offers a virtual styling option, where a personal stylist sends a curated trunk of clothing to their home based on the customer’s style, fit, and lifestyle preferences. 

Working for Trunk Club:

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience! 

ABOUT THE ROLE:
We are a close-knit team focused on providing an exceptional service experience to our members, while assisting on all on-site operations. You will support our stylists and management team in all sale and operational activities, seeking every opportunity to improve service standards. This is an awesome opportunity to be a part of a fun and growing team!

WHAT YOU'D DO EVERY DAY:

  • Greet every member who enters our Clubhouse in a warm, friendly and professional manner
  • Provide remarkable support to our growing sales team 
  • Ensure all merchandise is returned to our on-site inventory neatly and promptly
  • Correspond via email and chat with our Live Service team to solve member problems
  • Coordinate logistics of deliveries and returns
  • Fold product from in-house appointments and run the shelves
  • Perform all necessary operational store functions
  • Assist with unpacking/tagging/folding new product and stocking the shelves
  • Maintain knowledge of new and old product (brands, styles, colors, etc)
  • Follow all store operational policies and procedures 
  • Assist in receiving and stocking all supplies needed to run the sales office
  • Maintain the space while keeping it up to standards of cleanliness

REQUIREMENTS:

  • 0-2 years of retail experience, preferably in a luxury store environment  
  • Ensure proper store maintenance, cleanliness and safety standards
  • Must have a positive, high-energy, and friendly personality 
  • Ability to communicate well, verbally and in written correspondence with all teams
  • Ability to work well in a fast-paced, team-orientated environment that requires a high degree of multi-tasking 
  • Must be able to obtain an alcohol permit according to state and federal regulations
  • Knowledge of Google programs preferred
  • Ability to problem solve and think critically
  • Able to lift and carry up to 50 pounds
  • Ability to work flexible hours 
  • Bachelor’s degree or relevant work and/or retail experience

Meet Some of Trunk Club's Employees

Tyler J.

Sales Support Team Lead

Tyler is a lead on the team that manages all of the behind-the-scenes operational functions at Trunk Club in order to help associates make every customer interaction seamless.

Jade C.

Inside Sales / Customer Relations Stylist

Jade's main focus is to provide Trunk Club's members with an all-around excellent customer experience no matter where they're located across the U.S.


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