E-Commerce Sales Supervisor

Location: Dallas, TX

Reports to: Customer Relations - Service Manager

ABOUT US:
Trunk Club (www.trunkclub.com) was started to solve a simple problem – shopping for clothes in stores or online just doesn’t work for most people. It’s overwhelming, inconvenient, and takes way too much time. With Trunk Club, men and women discover awesome clothes that are perfect for them without ever having to go shopping. We combine top brands, expert service, and unparalleled convenience to deliver a highly personalized experience that helps everyone look their best.

Our team is based in Chicago, IL and has grown to over 1000 employees since starting out in December 2009. We joined the Nordstrom family in 2014 and have locations in Washington, DC, New York City, Dallas, TX, Los Angeles, CA, Charleston, SC, and Boston, MA.

ABOUT THE ROLE:

As a Customer Relations - Styling Lead, you play a crucial role in delivering an exceptional customer experience. You’ll be supporting a front line Customer Relations Service team, and helping solve problems for our members. You’ll have the opportunity to assist in the development of the entire Customer Relations Service department, strategize and provide creative solutions, improve our level of service, contribute to our unique company culture, and create innovative new capabilities for Trunk Club.

WHAT YOU DO EVERYDAY:

  • Manage team members - scheduling, attendance, quality of performance, monitor and manage service level agreements
  • Work with the Customer Relations - Service Manager, Training Team, and Sales Operations to drive team metrics
  • Evaluate Customer Relations Service Associates on performance, while also tracking various productivity and performance standards
  • Monitor team’s communication and customer quality through QA audits and 1:1 coaching
  • Generate new ideas and processes that will help scale our business
  • Close the loop on some customer complaints and work with cross functional teams to address customer issues
  • Assist with hiring; onboard new hires, provide support and coaching during their training trial

ABOUT YOU:

  • You are accountable and feel comfortable holding other accountable
  • You love helping others and creating positive experiences for people
  • You’re a great listener, and you are also highly comfortable articulating your point of view
  • You routinely plan your day and organize your life
  • You love process and creating structure but you’re also flexible and not change-adverse
  • You are comfortable giving and receiving feedback
  • You enjoy leading and developing people
  • You’re available on weekends, evenings and some holidays

WHAT YOUR BACKGROUND MAY LOOK LIKE:

  • Bachelor's degree or relevant 1-4 years of experience in management (call center environment/retail sales/customer service experience a plus)
  • Has managed direct reports to performance metrics
  • Loves coaching on a daily basis
  • Reliable for efficiency, accuracy and attention to detail
  • Ability to learn quickly and multi-task, you can juggle several tasks with ease
  • Proficient with Microsoft Word and Excel and have intermediate technical skills
  • Maintain confidentiality
  • Dependable for providing essential support to a team and excellent communication
  • Comfortable with working in a chaotic environment and work well under pressure
  • Positive attitude and eagerness to take on additional responsibilities

WHAT TRUNK CLUB WILL PROVIDE FOR YOU:

  • Competitive compensation
  • Healthcare benefits (medical, dental, vision, 401k)
  • Career advancement opportunities with strong emphasis on internal promotions
  • A company culture like you’ve never experienced
  • State of the art workplace environment
  • A comprehensive training program - We support and encourage your professional development through ongoing training sessions that will enhance your sales and customer service skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to frequently stand; walk; use hands and fingers, reach with hands and arms.


Meet Some of Trunk Club's Employees

Tyler J.

Sales Support Team Lead

Tyler is a lead on the team that manages all of the behind-the-scenes operational functions at Trunk Club in order to help associates make every customer interaction seamless.

Jade C.

Inside Sales / Customer Relations Stylist

Jade's main focus is to provide Trunk Club's members with an all-around excellent customer experience no matter where they're located across the U.S.


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