Clubhouse Control Agent

About us:

Trunk Club, a Nordstrom Company, is a Chicago-based personalized styling service for men and women, offering both virtual and in-person shopping options. Shoppers can visit Trunk Club’s retail Clubhouses in Boston, Charleston, Chicago, Dallas, Los Angeles, New York City, and Washington D.C., for an in-person styling session or custom fitting for any occasion. For those who prefer an at-home experience, Trunk Club offers a virtual styling option, where a personal stylist sends a curated trunk of clothing to their home based on the customer’s style, fit, and lifestyle preferences. 

Working for Trunk Club:

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience! 

ABOUT THE ROLE:

The Clubhouse Control Agent will maintain compliance with all building security control requirements to protect our assets, people, merchandise, and equipment. A key component and priority of the position is preventing and investigating theft and fraud within all Trunk Club locations.

KEY RESPONSIBILITIES

  • Proactively identify areas of opportunity and improvement
  • Take initiative and give ideas - e.g. be innovative and creative
  • Implement new loss prevention processes and procedures
  • Ability to collaborate with positive, proactive communication across working teams
  • Reduce and control loss of inventory through audits, training, and education
  • Create and utilize loss prevention systems to identify loss
  • Perform monitoring and surveillance activities
  • Conduct investigation of shrinkage and follow through of resolution
  • Oversee contractor/subcontractor activity on Trunk Club property
  • Maintain a high level of ownership and confidentiality
  • Assess and assist in emergency situations

JOB SPECIFICATIONS

  • You have impeccable integrity, with a high level of professionalism and interpersonal skills
  • You demonstrate good judgment, decision-making capabilities, and reliability
  • You have outstanding customer service skills including a great attitude

REQUIREMENTS

  • Experience with investigative, loss prevention and security procedures
  • Experience in a leadership type role is preferred
  • Strong decision making and problem-solving skills
  • Proficient in using Microsoft Office software and Google suite
  • Demonstrate good judgment and decision-making capabilities
  • Strong communicator, verbal and written, with active listening skills
  • Excellent time management skills, be self-directed when necessary
  • High level of energy and enthusiasm, with the ability to adapt quickly to new challenges
  • Able to work scheduled shifts including overtime, nights and/or weekends based on business needs and consistently arrive for work on time
  • Able to stand and walk continuously during shift
  • Able to follow all safety policies and procedures
  • Must be 18 or older

Meet Some of Trunk Club's Employees

Jade C.

Inside Sales / Customer Relations Stylist

Jade's main focus is to provide Trunk Club's members with an all-around excellent customer experience no matter where they're located across the U.S.

Jennie C.

Software Engineer

As a part of the Tech Team, Jennie works alongside a small team of engineers to develop and improve software applications for Trunk Club members.


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