Application Operations Engineer

About Trunk Club:

Trunk Club, a Nordstrom Company, is a Chicago-based personalized styling service for men and women, offering both virtual and in-person shopping options. Shoppers can visit Trunk Club’s retail Clubhouses in Boston, Charleston, Chicago, Dallas, Los Angeles, New York City, Washington D.C., for an in-person styling session or custom fitting for any occasion. For those who prefer an at-home experience, Trunk Club offers a virtual styling option, where a personal stylist sends a curated trunk of clothing to their home based on the customer’s style, fit, and lifestyle preferences. 

About the Role

Application Operations provides technical troubleshooting for employees, supports internal tools, advocates for data integrity, and drives solutions for the business. We are looking for a problem solver, for someone who can identify trends, prioritize efficiently, and communicate clearly. Application Support Engineers can confidently navigate the Trunk Club tech stack, own high priority investigations, identify root causes, and stay cool under pressure. 
 
Responsibilities
  •   Build software tools 
  •   Automate second tier support tasks
  •   Monitor queues, maintain SLAs, own root cause analysis 
  •   Create and maintain technical documentation
  •   Handle company-wide communications during emergencies
  •   Provide support for the Trunk Club application environment
  •   Lead triage for issues originating across the business
  •   Perform manual regression testing and bug documentation

Requirements

  •   Familiarity with at least one common scripting language such as Ruby or Javascript
  •   Experience developing web applications (in any language – Ruby/Rails experience a plus)
  •   A mastery of debugging and reading logs; using tools such as Splunk, Kibana or SSH/cURL
  •   Previous support work with transactional environments
  •   Understanding of Git and common TDD practices
  •   Positive communication skills and ability to provide professional and constructive feedback
  •   A Bachelor's degree or equivalent experience

Nice to have

  •   Experience supporting a large scale web application environment
  •   Solid understanding of Computer Science and web protocols
  •   Experience with relational databases such as Postgres
  •   Experience with Voice of the Customer
  •   Familiar with JIRA and Slack
 

Meet Some of Trunk Club's Employees

Tyler J.

Sales Support Team Lead

Tyler is a lead on the team that manages all of the behind-the-scenes operational functions at Trunk Club in order to help associates make every customer interaction seamless.

Jade C.

Inside Sales / Customer Relations Stylist

Jade's main focus is to provide Trunk Club's members with an all-around excellent customer experience no matter where they're located across the U.S.


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