Strategic Account Manager

About Tripwire

Tripwire is the leading global provider of IT security and compliance automation solutions that help businesses and government agencies take control of their IT infrastructure. Thousands of customers rely on Tripwire's integrated solutions to help protect sensitive data, prove compliance and prevent outages.  

Tripwire achieved record revenue in the last twelve months, growing 30+ percent over the prior comparable period. Over 5,700 enterprises and government institutions in 94 countries, including 46% of the Fortune 500, have turned to Tripwire to protect their IT systems and ensure compliance

Our Strategic Account Manager (SAM) develops and executes strategy to manage KEY Accounts of substantial strategic importance to Tripwire. The SAM is distinguished by specialized knowledge, problem solving skills, ability to influence client buying decisions, and successful track record of executing brand, expanding relationships and increasing revenue and margin.

  1. Assigned to large, complex, high visibility, strategic and tactically important, accounts.  Reports to the Director of Western Region and serves as the primary point-of-contact regardless of accounts geographic location.
  2. Develops and executes account strategy and aligns Tripwire resources to maximize sales volume and revenue.
  3. Maintains contact at a high, executive level, focusing on the strategic nature of the relationship.
  4. Secures or maintains MSAs and other strategic agreements to facilitate revenue.
  5. While responsible for assigned quota, account penetration and balanced sales growth are important performance measures.

Key Responsibilities:

  • Effectively participate on virtual selling teams.
  • Develop and Execute account strategy.
  • Leverage team members' availability, roles, and strengths and weaknesses into virtual team effectiveness.
  • Effectively assess opportunity potential, allocate Tripwire and client resources towards the right sales objectives
  • Plan and manage client interactions to align Tripwire resources with clients’ strategic priorities.
  • Segment the client organization into manageable “fields of play.”  Develop multi-year account plans that reflect a shared vision with the client with clearly defined sales and relationship goals that increase account retention and revenue growth.
  • Build and maintain an account prospecting database, develop compelling reasons for clients to agree to meetings, and execute effective cold call and email campaigns.
  • Identify, qualify new and expand sales opportunities.  Develop action plans that successfully sell Tripwire IT staffing solutions to multiple decision makers within the client’s IT, Business and Vendor Management organizations.
  • Optimize the overall client experience by demonstrating client focus, building effective client relationships and exceeding client expectations.
  • Develop thorough understanding of strategic clients’ vertical/industry issues and trends.   Demonstrate ability to match key business needs with Tripwire brand and solutions.
  • Understand Tripwire’s staffing solution, identify the best solution to meet the client’s need, and compellingly communicate Tripwire’s capabilities to address and support the client's objectives.
  • Demonstrate thought leadership to the client.
  • Understand and navigate client's buying process(es.)
  • Develop and maintain an in-depth knowledge of the IT staffing and client industries and the ability to speak with authority on industry trends, best practices, competitive practices, regulatory issues, etc.
  • Demonstrate working knowledge and adherence with Tripwire’s Mission, Vision, and Values.
  • Develop, maintain and execute business plans that deliver short term financial results while balancing a long-term stability and sustainability.
  • Negotiate and close sales opportunities that satisfy Tripwire and the client’s critical interests.


Desired Skills & Experience


7-10 years complex sales and account management experience, prior exposure to the IT Security or Software space considered a plus.

Prior experience selling enterprise deals (100 K +), to both new and existing customer base.  Ideally exposed to large fortune 50 companies in the Western Region of the US.

A proven track record of exceeding quota and management objectives in a matrix sales organization

Ability to sell at all levels of the client organization, with demonstrated executive level presentation skills

Bachelors Degree or equivalent experience

Exposure to SFDC, Web-X and other web based tools


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