Account Manager

1 month agoSan Francisco, CA
About Triplebyte
Come help us build the future of software engineer hiring!
Triplebyte is on a mission to create a more just tech industry by fixing hiring for software engineers. This is important because millions of people have skills (and deserve good jobs), but don’t fit the profile that recruiters seek. We aim to cut out that noise by matching opportunities to people who have the skills to succeed in them - regardless of their background. Companies from stealth-startups to global brands source and hire engineers from Triplebyte.
Over the course of 2020 and 2021, we've executed well on a major pivot in our business strategy amidst a global pandemic and economic recession. Now, we're emerging from the pandemic stronger than ever. We have plenty of runway, we've been outperforming on sales / renewals, and we're excited to ramp up on hiring again!
We have an all star list of investors, some of which include: Garry Tan, Sam Altman, Paul Graham, Justin Kan, Drew Houston and Michael Seibel just to name a few.
You can also read some case studies with a few of our partner companies like Flexport, Mixpanel and Gusto and also learn more about us here:


About the Role
Triplebyte is looking for a seasoned Account Manager to take on our quickly growing portfolio of mid-market customers. The Account Manager works with clients to help them find success on Triplebyte. This involves onboarding and implementation, customizing the customer experience to their needs, and building lasting relationships through multiple renewal cycles.
Role Responsibilities
  • Own the Mid-market customer portfolio at Triplebyte
  • Conduct QBRs, upsells and renewals for the mid-market portfolio
  • Map your client organization and navigate expansion upsells
  • Work closely with the sales team to land and transition new business
  • Become the product expert and advise on product strategy for the Mid-market/Enterprise product-line
  • Help develop account management processes tailored toward the mid-market and enteprrise, including Demos, collateral, videos and other content to onboard many users in a single organization.

What You Need to be Successful

  • 2+ years of Account Management or Customer Success experience
  • At least 1 year of working with medium-sized accounts (50+ people)
  • Experience selling, preferably renewals for SaaS products
  • Experience in HRTech, Recruitment Tech or Recruiting is a plus
  • Previous contract review and term negotiation experience at the enterprise-level, including process related to closing and maintaining the satisfaction of the decision makers
  • Must be self sufficient; you will be the taking over the mid-market portfolio, so you must be self directed and know what it takes to close renewals

Even if your experience doesn’t match all of the above requirements, we invite you to apply anyway. We recognize that talent comes in different forms. Our business is matching engineers with their next great opportunity, regardless of background. We apply the same ethos to our internal hiring. We're looking for a team member with enthusiasm and the ability to do the job, not a perfect resume.

Compensation and Benefits for full time employees

  • Competitive salary and stock options package
  • Open vacation policy
  • Employer-paid health, vision, and dental insurance
  • 401(k) plan 
  • Pre-tax commuter benefits
  • Daily catered lunches

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company does not discriminate against employees or applicants (in any aspect of employment, including, but not limited to recruiting and hiring, job assignment, compensation, opportunities for advancement, promotion, transfers, evaluation, benefits, training, discipline, and termination), on the basis of any characteristic protected under applicable federal, state, or local laws.

Client-provided location(s): San Francisco, CA, USA
Job ID: 4320406003

Perks and Benefits

  • Professional Development
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
  • Vacation and Time Off
    • Unlimited Vacation
    • Paid Holidays
    • Paid Family Leave
  • Office Life and Perks
    • Remote Work Opportunities
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Diversity, Equity, and Inclusion Program
    • Company Outings
  • Health and Wellness
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • On-Site Gym
  • Financial and Retirement
    • 401(K)
    • Company Equity
    • Performance Bonus
    • Relocation Assistance