UGC Localization Manager

UGC Localization Program Manager – Product, TripAdvisor


Why you should apply:

TripAdvisor is the world’s largest travel site and our global travelers must have an excellent local experience. This role is instrumental in defining and implementing the localization roadmap for all TripAdvisor user generated content into 30+ languages.

You will report to the Localization Group Program Manager and will be part of the TripAdvisor Product team.

In this role, you will manage existing machine translation (MT) solutions and develop new innovative approaches to make significant volumes of content available in more languages, faster and to higher levels of quality. You will also work cross-functionally to develop, implement and manage localization programs and strategies based on the best technology and providers.

What you’ll do:    

  • Develop and execute initiatives to make our UGC available across 30+ languages
  • Manage existing MT solutions for our user generated content
  • Own and improve the publishable quality and volume of raw MT output
  • Drive product development with engineers and designers around UGC localization initiatives
  • Define, analyse and monitor metrics that inform the success of proposed or established UGC localization solutions
  • Contribute to team-wide initiatives to:
    • identify technology/process/tool improvements and efficiency opportunities and drive implementation with the relevant teams
    • raise awareness of localization best practices to the wider business
  • Communicate localization status, progress on relevant KPIs, key issues and launch plans for key stakeholders across the business
  • Represent TripAdvisor at relevant industry conferences

What we seek:

  • Extensive localization experience in the online space
  • Substantial experience with sophisticated globalization architectures
  • Excellent understanding of the language translation process
  • Demonstrated experience in successfully leading and delivering complex localization projects for multiple teams
  • Ability to work with cross-functional teams and manage conflict
  • Excellent organisational and written/verbal communication skills at all levels of the organization
  • Proven ability to deliver in a fast-paced, technology, data-driven environment
  • Quality-focused with high attention to detail
  • Comfortable with presenting within the business and at industry events
  • Fluency in multiple non-English languages is a strong advantage
  • Degree level qualification
  • Position is based in our London, UK office  Occasional travel to our US headquarters should be expected, along with travel to other worldwide destinations

In addition, the ideal candidate will demonstrate the following competencies:

  • Ability to balance time to market and the right trade-offs along the way
  • Identifies and analyzes problems; distinguishes between relevant and irrelevant information
  • Strong analytical skills: understands and utilizes metrics relevant to role
  • Ability to work independently as well as contribute in a collaborative environment
  • Flexible and open to change and new information; adapts behavior and working methods accordingly
  • Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
  • Good business judgment when making decisions and always considers the relevance/impact of each decision on the business
  • Clear communication through expression of facts and ideas in a clear, convincing and organized manner
  • Proactively solves problems
  • Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment  
  • Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
  • Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner
  • Acknowledges mistakes, learns from experience and is able to move forward productively


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