Senior Sales Operations Manager

We are looking for a Sales Operations professional to help drive measurable improvements in sales productivity. This person will work with TripAdvisor’s Insides Sales organization to build and optimize sales-related business processes and optimize our sales systems.

The Sales Operations Manager will bring an analytical problem-solving approach, relentless drive, and a sharp focus on taking steps that impact our business.  S/he will work closely with TripAdvisor’s global sales teams (sales management and other stakeholders) in a dynamic environment. 

What you'll do:

  • Identify, prioritize, and eliminate sales process bottlenecks and inconsistencies
  • Own, overhaul, and/or support key sales business processes (sales forecasting, planning, commissions execution, etc.)
  • Work with sales management and other stakeholders to identify and quantify the sales target opportunity, and to assign quotas
  • Analyze sales pipeline data to monitor pipeline coverage, highlight risks and opportunities, and drive greater predictability and focus in the business
  • Work with management to implement, administer, and improve sales incentive compensation programs
  • Work with accounting, finance, etc. to ensure corporate sales compliance
  • Assist with administration and project prioritization to realize the best possible return on these investments
  • Produce, socialize, and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders

Organizational Alignment:

  • Reports to the Director, Sales Operations
  • Aligned with Global stakeholders across Sales Management, Sales Enablement, Product and Enterprise Engineering, and Business Analytics
  • Fosters close, cooperative relationships with peers, sales management, and other sales and support personnel

What we need from you:

  • Bachelor’s degree required, plus at least 10-12 years’ professional experience;  MBA or similar qualification preferred
  • Demonstrated success in a Sales Ops, Business Ops, or similar role, using analysis and process improvement to drive change and fuel revenue growth
  • Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
  • Excellent analytical skills – experience producing, consuming, and acting on analyses (in Excel, SQL, etc.)
  • Previous experience with is a plus
  • Ability to thrive in a fast-paced environment that rewards a creative, hands-on approach
  • Ability to manage multiple priorities and tasks;  strong organizational and project management skills
  • Willingness to travel when needed

 In addition, the right candidate will demonstrate the following competencies:

  • Respect for colleagues and partners;  must work well in a matrix environment
  • Flexibility and openness to change;  ability to make decisions with incomplete or ambiguous information
  • Sound business judgment and ability to make tradeoffs and prioritization decisions that help the business
  • Strong sense of urgency and personal accountability for results
  • Recognition of own strengths and weaknesses, and continuous pursuit of feedback and self-development
  • Absolute integrity and strong personal and professional ethics


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