Senior Regional Manager, Office Experience

  • As Senior Regional Manager, Office Experience you are directly responsible for the Office Experience (OfficeX) teams and facilities within your region.
  • You will support the office where you are based plus all offices within your region, and support global and local company initiatives.
  • You will manage a variety of projects and processes in a fast-paced startup-minded environment.
  • You will report directly to the Director of Office Experience, and work with employees in your region, and also cross-functionally with your regional counterparts and HQ Core Team.
  • You will be responsible for creating a cohesive team of OfficeX professionals and providing leadership in pursuit of creating an inspiring, engaging, hospitality-like experience for our colleagues, clients, and guests at your office and within your region.

Candidate Profile:

  • The ideal candidate has excellent communication and project management skills, is passionate about people and team building and loves to set and achieve goals.
  • You enjoy building relationships and leading teams by motivating them to create experiences that enable us to attract and retain the best employee
  • You are a self-starter who likes financials, strategic planning, frequent change and innovation, and get excited by the prospect of working on a wide variety of projects simultaneously

Duties & Responsibilities:

  • Ensure that offices meet Blueprint requirements and adhere to SOP’s
  • Travel to the offices in your region to provide support and conduct periodic audits
  • Conduct daily inspections of internal and external facility to assure order and cleanliness
  • Recruit and retain Office Experience Managers for the offices in your region
  • Mentor and manage the Office Experience team within your region
  • Foster positive relationships with Landlords and property and building management
  • Support and ensure the execution of global directives and initiatives
  • Write and achieve annual operating expense budgets
  • Provide quarterly forecast updates to FP&A
  • Inventory, order and maintain a consistent level of office supplies and equipment
  • Interface with Accounts Payable (A/P) for review and approval of facilities-related invoices
  • Cultivate and champion the region’s Office Experience strategy
  • Track and manage the support response times within your region
  • Ensure the safe, reliable, and efficient operation of building systems and equipment
  • Address and remedy any building defects (HVAC, plumbing, electrical, etc) in a timely manner
  • Maintain, manage, and audit security access system to ensure accuracy
  • Oversee and manage outsourced contracts with vendors (IT, Catering, Cleaning, e)
  • Manage RFP process for new or renewing contract services
  • Maintain and manage space planning platform (FOX FMS)
  • Oversee all office moves and new office onboarding processes
  • Oversee the health and life safety systems to ensure required inspections and testing
  • Ensure compliance with Fire Safety, Emergency, and Evacuation programs
  • Manages office fit-out and renovation projects
  • Works with architects, engineers and other industry professionals
  • Schedule and coordinate ergonomic consultations for employees in need
  • Plan and facilitate the execution of office internal events (Happy Hours, company meetings)
  • Explore/implement new methods and procedures to reduce operational expenses
  • Field and follow up on all queries from the public and customers and triage workflow
  • Utilizes existing tools to identify and prioritize communications to the region
  • Participates in weekly and monthly conference calls and video conferences

Skills & Experience:

  • At least four (4) years of progressive experience in the retail or hospitality industry
  • Excellent customer service skills
  • Advanced understanding of customer engagement methodologies
  • Ability to communicate effectively
  • Ability to manage the expectations of contractors and employees
  • Ability to learn quickly, work autonomously, and address any issues that arise day or night
  • Ability to plan and prioritize tasks in a self-directed work environment
  • Ability to multi-task and coordinate several efforts simultaneously
  • Experience working with audio visual (AV) and presentation systems
  • Savvy with Microsoft office programs and web-based platforms
  • Basic understanding of building systems

Education & Certification:

  • 4-year Degree required
  • Technical or IT-related training desired
  • CPR/AED certification desired

Physical Demands:

While performing the duties of this job, you will be routinely required to:

  • Sit; walk; talk; hear; use hands to keyboard, stoop, kneel, crouch, twist, reach, and stretch.
  • Lift and/or move up to 20 pounds
  • Travel based on business needs (<10%)
  • Work under deadlines
  • Frequently walk around the facility, walk up stairs between building floors
  • Read English, interpret data, information, and documents
  • Observe and respond to people and situations and interact with others
  • Quickly learn and apply new information or skills
  • Occasionally work weekend hours, holiday periods, or early morning weekday hours when emergencies arise

Environment:

  • The working environment is generally moderate in temperature and noise level

TripAdvisor is an Equal Opportunity Employer

***This employer participates in E-Verify. The employer may provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. ***

*LI-BK1


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