Senior Desktop Support Technician

Senior Desktop Support Technician - Singapore

TripAdvisor, the world’s largest travel site, is looking for a talented Senior Desktop Support Engineer for a key role within the global IT Support team. The role based in Singapore also has a direct responsibility to other offices within the APAC area.  

Assistance is provided both in-person and remotely and includes the support of laptop computers, mobile devices, printers, IP telephones, audio/video equipment, video conferencing systems, Exchange email and calendaring, access control for Windows file servers, and our IP telephony system.

What you will do 

  • Provide premier customer service focusing on the end-user at all times.
  • Be responsive to ticketed customer service requests, as well as, business needs.
  • Support Windows 10, Mac OS X, iPads, and mobile phones including iPhones and Android phones.
  • Support enterprise level video conferencing including Cisco and BlueJeans technology.
  • Support Exchange email for various mail clients including MS Outlook for Windows and OS X, Microsoft Outlook Web App, Mac Mail, and Thunderbird.
  • Configure and support network printers for OS X and Windows.
  • Support end-user’s VPN and two-factor authentication configuration.
  • Consistently update the ticketing system, ensuring proper d
  • Documentation of all work effort
  • Create and update our Knowledge Base
  • Be capable of working individually and as part of a team.
  • Proactively address new and emerging problems.
  • Management and assignment of IT related inventory.

What is Desirable

  • Experience supporting a Call Center environment and technology.
  • Working knowledge with Microsoft SCCM and/or JAMF’s Casper Suite

What We Seek 

  • 3 - 5 years’ experience working in IT support.
  • Experience supporting both Windows and Apple computers as well as mobile devices.
  • Desire to go above and beyond at all times to serve our customers and meet our deadlines.
  • The ability to remain calm in stressful situations and adapt quickly to change.
  • The ability to work independently and with limited supervision while maintaining excellent communication with fellow team members.
  • Exceptional time management capability to handle multiple projects and priorities in a deadline-driven environment.
  • Self-motivated and eager to learn new skills.
  • Flexible and open to change, adapts well to a fast-paced, ever-changing environment.
  • Able to complete projects both supervised and unsupervised. Responsible for quality work while meeting deadlines.
  • Constantly self-aware and looking for opportunities to improve both personal and team processes.
  • Clear and effective communicator, able to distill information to an understandable form while communicating with end-users of various skill levels, and among various teams, levels, and locations within the organization.


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