Senior Desktop Support Technician

Senior Desktop Support Technician - Singapore

TripAdvisor, the world’s largest travel site, is looking for a talented Senior Desktop Support Engineer for a key role within the global IT Support team. The role based in Singapore also has a direct responsibility to other offices within the APAC area.  

Assistance is provided both in-person and remotely and includes the support of laptop computers, mobile devices, printers, IP telephones, audio/video equipment, video conferencing systems, Exchange email and calendaring, access control for Windows file servers, and our IP telephony system.


What you will do 

  • Provide premier customer service focusing on the end-user at all times.
  • Be responsive to ticketed customer service requests, as well as, business needs.
  • Support Windows 10, Mac OS X, iPads, and mobile phones including iPhones and Android phones.
  • Support enterprise level video conferencing including Cisco and BlueJeans technology.
  • Support Exchange email for various mail clients including MS Outlook for Windows and OS X, Microsoft Outlook Web App, Mac Mail, and Thunderbird.
  • Configure and support network printers for OS X and Windows.
  • Support end-user’s VPN and two-factor authentication configuration.
  • Consistently update the ticketing system, ensuring proper d
  • Documentation of all work effort
  • Create and update our Knowledge Base
  • Be capable of working individually and as part of a team.
  • Proactively address new and emerging problems.
  • Management and assignment of IT related inventory.

What is Desirable

  • Experience supporting a Call Center environment and technology.
  • Working knowledge with Microsoft SCCM and/or JAMF’s Casper Suite

What We Seek 

  • 3 - 5 years’ experience working in IT support.
  • Experience supporting both Windows and Apple computers as well as mobile devices.
  • Desire to go above and beyond at all times to serve our customers and meet our deadlines.
  • The ability to remain calm in stressful situations and adapt quickly to change.
  • The ability to work independently and with limited supervision while maintaining excellent communication with fellow team members.
  • Exceptional time management capability to handle multiple projects and priorities in a deadline-driven environment.
  • Self-motivated and eager to learn new skills.
  • Flexible and open to change, adapts well to a fast-paced, ever-changing environment.
  • Able to complete projects both supervised and unsupervised. Responsible for quality work while meeting deadlines.
  • Constantly self-aware and looking for opportunities to improve both personal and team processes.
  • Clear and effective communicator, able to distill information to an understandable form while communicating with end-users of various skill levels, and among various teams, levels, and locations within the organization.

*LI-JR1


Meet Some of TripAdvisor's Employees

Sanjay V.

Senior Director Of Product, Restaurants & Attractions

Sanjay oversees every aspect of restaurant and attraction page interaction and information creation to gauge what works for TripAdvisor’s 350 million monthly visitors.

Jennifer R.

Sales Executive

Jennifer focuses on constantly bringing new clients onboard TripAdvisor’s advertisement platforms, maintaining individual client relationships and retaining each company’s business year after year.


Back to top