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TripAdvisor

Sales Account Manager THEFORK

โ€ขMadrid, Spain

Welcome to our fabulous world. ๐ŸดWe are TheFork. Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products :โ€ฏ

๐Ÿ“ฑ TheFork App : the restaurant discovery and booking app for every occasion

๐Ÿ–ฅ๏ธ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business

๐Ÿ’ณ TheFork Pay & gift cards : the new and amazing dining payment experience

And to do so, we are seeking for amazing people to join our Customer Success Team, as a Sales Account Manager . The focus of the Customer Success team is to engage with our customers with the goal of growing our business through the selling of products to improve revenues.

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As a Sales Account Manager you will make outbound calls to our customers to present them solutions for their business, support them in their decisions, and advise them on the right ways to grow their business with the help of TheFork solutions. This will be an opportunity for you to use your selling skills and to make restaurants owner happy!

You will be part of a team of 13 people and you will have access to training, processes, tools and all the support needed to start your role.

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multiculturalโ€ฏ and positive environment where each individual has the space to grow.

We nurture this happy culture through our core values: We are better together -โ€ฏ We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins

Oh! And we are also part of the big Tripadvisor family โค๏ธ

With love,

Your future buddies, the Forkies.

What you will do:
  • Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month
  • Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management and online marketing
  • Selling, upselling and retaining products and customers
  • Be the primary point of contact and build long-term relationships with customers
  • Ensure the support and training to use our tools
Your KPIs will include (but will not be limited to) and are subject to change based on business needs:
  • Products sold and maintained across your portfolio (this will be your main task!)
  • Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings
  • Number and quality of restaurants participating in TheFork Festivals
Which should be your main competences:
  • Sales Oriented
  • Customer orientation
  • Emphatic
  • Communication skills
  • Dynamic and perseverant person
  • Oriented results
  • Good attitude is very important.
Who are you:
  • Experience in pitching and selling promotions/deals/flash sales
  • Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800)
Plus requirements:
  • Experience as sales representative or sales account manager
  • Experience with a restaurant is a must.
  • Experience in e-commerce is a must.
  • Native Spanish and English is a must.
What we offer you:

๐Ÿ˜„ An awesome team (not everybody like our jokes, but we try our best)

๐Ÿ  A Permanent contract (that can be useful in life)

โš–๏ธ Flexible working environment (2 days home office per week)

๐Ÿ’ธ Competitive fixed salary, bonus and equity (yes, equity!)

๐Ÿ• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

๐ŸŒŽ International teams - More than 30 nationalities and 16 offices worldwide

๐Ÿณ๏ธโ€๐ŸŒˆ Highly inclusive working environment

๐Ÿคธโ€โ™€๏ธ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

๐ŸŽ“ Continuous learning and development programs (with full access to LinkedIn Learning!)

๐Ÿ˜Œ Free access to the Calm app

โณ A program dedicated to help you have the best work/life balance

๐Ÿฅ Health insurance fully covered by the company

๐Ÿ‘ฉโ€๐Ÿฆฝ Life Insurance and Disability at no cost to the employee

๐Ÿด Amazing offices with dining, coffee point on each floor, and leisure area

๐ŸŽค Team building events (we love karaoke. A lot. A lot.)

Client-provided location(s): Madrid, Spain
Job ID: TripAdvisor-4936376_1750070536
Employment Type: Other