Regional Office Experience Manager

Regional Office Experience Manager

London

 

Why this job is excellent:

As Regional Office Experience Manager (ROEM) you are directly responsible for the OfficeX teams and facilities within your region.  You will support the office where you are based plus all offices within your region, and support global and local company initiatives.  You will manage a variety of projects and processes in a fast-paced startup-minded environment. You will report directly to the Director of Office Experience, and work with employees in your region, and also cross-functionally with your regional counterparts and HQ Core Team.  You will be responsible for creating a cohesive team of OfficeX professionals and providing leadership in pursuit of creating an inspiring, engaging, hospitality-like experience for our colleagues, clients, and guests at your office and within your region.

 

Candidate Profile

The ideal candidate has excellent communication and project management skills, is passionate about people and team building and loves to set and achieve goals. You enjoy building relationships and leading teams by motivating them to create experiences that enable us to attract and retain the best employees.  You are a self-starter who likes financials, strategic planning, frequent change and innovation, and get excited by the prospect of working on a wide variety of projects simultaneously.

What you’ll do:

  • Ensure that offices meet Blueprint requirements and adhere to SOP’s
  • Travel to the offices in your region to provide support and conduct periodic audits
  • Conduct daily inspections of internal and external facility to assure order and cleanliness
  • Recruit and retain Office Experience Managers for the offices in your region
  • Mentor and manage the Office Experience team within your region
  • Foster positive relationships with Landlords and property and building management
  • Support and ensure the execution of global directives and initiatives
  • Write and achieve annual operating expense budgets
  • Provide quarterly forecast updates to FP&A
  • Inventory, order and maintain a consistent level of office supplies and equipment
  • Interface with Accounts Payable (A/P) for review and approval of facilities-related invoices
  • Cultivate and champion the region’s Office Experience strategy
  • Track and manage the support response times within your region
  • Ensure the safe, reliable, and efficient operation of building systems and equipment
  • Address and remedy any building defects (HVAC, plumbing, electrical, etc) in a timely manner
  • Maintain, manage, and audit security access system to ensure accuracy
  • Oversee and manage outsourced contracts with vendors ( IT, Catering, Cleaning, etc.)
  • Manage RFP process for new or renewing contract services
  • Maintain and manage space planning platform (FOX FMS)
  • Oversee all office moves and new office onboarding processes
  • Oversee the health and life safety systems to ensure required inspections and testing
  • Ensure compliance with Fire Safety, Emergency, and Evacuation programs
  • Manages office fit-out and renovation projects
  • Works with architects, engineers and other industry professionals
  • Schedule and coordinate ergonomic consultations for employees in need
  • Plan and facilitate the execution of office internal events (Happy Hours, company meetings)
  • Explore/implement new methods and procedures to reduce operational expenses
  • Field and follow up on all queries from the public and customers and triage workflow
  • Utilizes existing tools to identify and prioritize communications to the region
  • Participates in weekly and monthly conference calls and video conferences

What we need from you:

  • Extensive experience in the retail or hospitality industry
  • Excellent customer service skills
  • Advanced understanding of customer engagement methodologies
  • Ability to communicate effectively
  • Ability to manage the expectations of contractors and employees
  • Ability to learn quickly, work autonomously, and address any issues that arise day or night
  • Ability to plan and prioritize tasks in a self-directed work environment
  • Ability to multi-task and coordinate several efforts simultaneously
  • Experience working with audio visual (AV) and presentation systems
  • Savvy with Microsoft office programs and web-based platforms
  • Basic understanding of building systems

Education & Certification

  • Degree required
  • Technical or IT-related training desired
  • CPR/AED certification desired

 *LI-JS2


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