Language Manager, Taiwan (Contractor for 6 months)
Looking for a Language Manager for Traditional Chinese (Taiwan) to manage language quality and local-market expertise for Taiwan. You will be in a unique position to make a meaningful impact on the travel experience of Taiwanese travellers by working closely with internal and external stakeholders and partners to create the best localized experience for TripAdvisor users in this market.
The role is based in TripAdvisor's Singapore office and occasional travel to other TripAdvisor offices should be expected. The role is based in the Localization team and reports into the Localization Program Manager based in London.
The role duration is initially 6 months with the possibility of extension.
Own all aspects of language quality for Traditional Chinese (Taiwan), in line with the wider TripAdvisor localization best practices
Engage with relevant stakeholders across TripAdvisor code and content writers, translation vendors and Localization Operations to ensure the right language quality on priority content types with scalability in mind
Establish and maintain Traditional Chinese (Taiwan)-specific language assets and localization best practices
Proofread all translation in line with TripAdvisor's LQA plan to verify that it is correct for TripAdvisor's requirements; identify linguistic issues and work with the rest of Localization and APAC product teams to resolve
Ensure language quality across all platforms by establishing plans for QA testing of Traditional Chinese (Taiwan)-specific features, in line with TripAdvisor QA strategy
Support the business goals for the Taiwan market
Proactively identify issues and opportunities to improve the TripAdvisor experience on the Taiwan point of sale, and work with the APAC product team and other stakeholders across the company (e.g. SEO/SEM/Search & Discovery) to address them. This will include competitor research; optimizing keywords, creatives and on-page factors; improving search/typeahead, etc.
Gain deep knowledge and awareness of data on the Taiwan travel market, drive innovative solutions to define language quality expectations (through e.g. consumer insight research, A/B testing and LQA framework) for highest impact or articulating the qualitative impact of bugs on the Taiwan market
Bring Taiwan user experience insights (attitudes, opinions, and behaviors) into the product development process to help the business better achieve its goals in the Taiwan market. This includes e.g. working with internal and external researchers, translating surveys and survey results or participating in user research.
Minimum of 4 years translation and proofreading experience in Traditional Chinese (Taiwan) for the Taiwan market in the online space
Native Traditional Chinese (Taiwan) speaker and fluent in English
Strong native language skills, with marketing translation and transcreation experience (experience with web localization a plus)
Ability to show initiative and to work independently in a local office and remotely as part of an international network. Takes ownership of projects and programs for which s/he is responsible and can be relied upon to ensure that work is completed in an appropriate and timely manner
Thrives in a fast-paced, data-driven, team-oriented environment
Deep understanding of localization industry best practices and end-to-end localization processes
Understanding of localization tools and language quality management methodologies (experience with the DQF model and with GlobalSight, or similar TMS, would be a plus)
Eager to embrace the business requirement of translation at different levels of quality
Excellent presentation, articulate verbal and written communication and great interpersonal skills
Strong business acumen and proven experience of managing and influence internal stakeholders; considers the relevance/impact of each decision on the business
Experience in creative writing and media/journalism a plus
Knowledge of the travel industry and trends for Taiwan a plus
In addition, the ideal candidate will demonstrate the following competencies:
Flexible and open to change and new information; adapts behaviour and work methods accordingly
Proactively solves problems; distinguishes between relevant and irrelevant information
Recognizes own strengths and weaknesses; pursues self-development; seeks feedback. Acknowledges mistakes, learns from those events and is able to move forward productively
Exhibits integrity through fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment. Treats stakeholders with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
Ability to balance time-to-market with a solution and make the right trade-offs along the way
Strong analytical skills: understands and utilizes metrics relevant to role
Strives to achieve the highest level of internal client satisfaction, quality and efficiency
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