Group Billing Manager

    • Barcelona, Spain

Part of the Tripadvisor group since May 2014, TheFork is a collection of; more than 80,000 restaurants in 22 countries: Spain (, France (, Switzerland (, Belgium (, Italy (, The Netherlands (, Brazil (, Portugal (, Sweden (, Denmark ( and Australia (, Argentina (, Chile (, Colombia (, Mexico ( Peru ( Uruguay (, UK, Germany, Austria, Finland and Norway (, with 20 million reviews,; 29 million monthly visits and; more than 22 million mobile app downloads.

Your role within the TheFork Organization:

Reporting to the Revenue Operations Director of the Group, you would be in charge of the Billing department. You would also be responsible for the continuous optimization, scaling and managing of our global billing operations across all countries.

What you will do:

  • Lead the Billing team to improve billing operations, communicate issues, implement improvements and report KPIs
  • Define vision & strategy and draw the billing roadmap
  • Set up and own Billing OKRs
  • Ability to prioritize, plan, and direct the department
  • Assess the effectiveness and efficiency of our billing process
  • Analyse data, benchmark best practices & solutions
  • Develop, roll-out, and monitor medium & long-term improvements & scalable projects which enhance billing effectiveness
  • Challenge current way of working, identify process inefficiencies and focus on continuous improvement
  • Ensure billing continuity
  • Solve problems and escalate to business leaders when needed
  • Drive change management initiatives to ensure new processes/tools/ best practices adoption and increase team & billing effectiveness
  • Facilitate coordination with various internal stakeholders and external providers (e.g. business, Product, Accounting, ERP...)
  • Demonstrate notable efficiencies in all projects
  • Work closely with local and central teams to collect needs & constraints

You will join an agile and dynamic team, in a fast moving scale-up environment and will take part in an international organization that values strong execution, sharing and growing together.

Who you are
  • Master's Degree as well as a top Business or Engineering School
  • 5-10 years experience in consulting, auditing or Billing/Finance in a fast-paced and international environment
  • 3-5 years experience being a Manager
  • Team leader and team player
  • Experience in billing policies and procedures
  • Problem solver, process oriented, ability to foster team spirit and performance
  • Results-driven with strong analytical skills
  • Excellent organization & time management
  • Excellent communication skills
  • Proactive, curious and able to adapt in a moving environment
  • humble and eager to learn
  • Fluent in spoken and written English & Spanish, French or another European language would be a strong plus

What we offer:
  • Permanent contract
  • Competitive fixed salary
  • Ticket Restaurant
  • International working environment
  • Compensation for practicing sports in any gym in Barcelona
  • Interesting discount in private health insurance;
  • Dining and leisure area + terrace;
  • Coffee point on each floor with coffee and tea for free
  • Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)
  • The position is located in Barcelona, with occasional trips to other offices worldwide


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