Global Content Specialist, Vietnamese


TripAdvisor is expanding globally and looking to hire a Global Content Specialist to handle a wide variety of content and support related duties.



Take ownership of activities relating to Vietnamese point of sale, including planning resources and forecasting content volumes


Ensure the accuracy of user submitted information about destinations, hotel, restaurant and

attractions, localizing property information as appropriate


Ensure the integrity and quality of TripAdvisor content via proprietary tools and processes


Fulfill the role of a trainer to new team members and mentor to junior analysts, conduct

regular quality assessment and maintain training documentation


Use data analysis to identify user needs and trends, collaborate with management team on

implementing updates to content policies and internal processes based on the findings


Research and implement projects aimed at improvements and issue resolution across

multiple language platforms


Troubleshoot technical problems and escalate bug reports to Engineering team

Act as a liaison between the Global Content team and other groups within TripAdvisor,

facilitating information exchange and collaboration


Act as a liaison between Vietnamese users and organization to help grow active member



Provide expert advice related to trends on Vietnamese point of sale and its users to the

product team


Scan the site daily for localization improvements



2-5 years professional experience

BA/BS required

Fluency in Vietnamese and English

 Basic knowledge of databases and SQL a plus

Flexibility to work across a number of business functions

 Editorial and/or online community experience preferred

 Ability to learn new tools and skills quickly

 Strong communication skills and ability to easily collaborate across a global workforce

Excellent editorial judgment and strong command of the English language

Service oriented and maintains composure under pressure

Strong time management/prioritization skills, flexibility and multi-tasking ability

Experience working in a fast-paced web environment with web-based tools

Excellent people skills and the ability to resolve user issues diplomatically

Good knowledge of Microsoft Office products, particularly Excel


In addition, the ideal candidate will demonstrate the following competencies:

Flexible and open to change and new information; adapts behaviour and work methods



Grasps the essence of new information; recognizes own strengths and weaknesses;

pursues self-development; seeks feedback.


Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense

of corporate responsibility and commitment.


Treats colleagues and partners with respect: considers and responds appropriately to the

needs, feelings, and capabilities of different people


Can be relied upon to ensure that projects within areas of specific responsibility are

completed in an appropriate and timely manner and acknowledges mistakes, learns from

those events and is able to move forward productively


Identifies and analyzes problems; distinguishes between relevant and irrelevant



Ability to balance time to market with a solution and make the right trade-offs along the way

Clear communication through expression of facts and ideas in a clear, convincing and

organized manner


Good business judgment when making decisions and always considers the

relevance/impact of each decision on the business


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