TripAdvisor is expanding globally and looking to hire a Global Content Specialist to handle a wide variety of content and support related duties.
Take ownership of activities relating to Vietnamese point of sale, including planning resources and forecasting content volumes
Ensure the accuracy of user submitted information about destinations, hotel, restaurant and
attractions, localizing property information as appropriate
Ensure the integrity and quality of TripAdvisor content via proprietary tools and processes
Fulfill the role of a trainer to new team members and mentor to junior analysts, conduct
regular quality assessment and maintain training documentation
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Use data analysis to identify user needs and trends, collaborate with management team on
implementing updates to content policies and internal processes based on the findings
Research and implement projects aimed at improvements and issue resolution across
multiple language platforms
Troubleshoot technical problems and escalate bug reports to Engineering team
Act as a liaison between the Global Content team and other groups within TripAdvisor,
facilitating information exchange and collaboration
Act as a liaison between Vietnamese users and organization to help grow active member
base
Provide expert advice related to trends on Vietnamese point of sale and its users to the
product team
Scan the site daily for localization improvements
2-5 years professional experience
BA/BS required
Fluency in Vietnamese and English
Basic knowledge of databases and SQL a plus
Flexibility to work across a number of business functions
Editorial and/or online community experience preferred
Ability to learn new tools and skills quickly
Strong communication skills and ability to easily collaborate across a global workforce
Excellent editorial judgment and strong command of the English language
Service oriented and maintains composure under pressure
Strong time management/prioritization skills, flexibility and multi-tasking ability
Experience working in a fast-paced web environment with web-based tools
Excellent people skills and the ability to resolve user issues diplomatically
Good knowledge of Microsoft Office products, particularly Excel
In addition, the ideal candidate will demonstrate the following competencies:
Flexible and open to change and new information; adapts behaviour and work methods
accordingly
Grasps the essence of new information; recognizes own strengths and weaknesses;
pursues self-development; seeks feedback.
Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense
of corporate responsibility and commitment.
Treats colleagues and partners with respect: considers and responds appropriately to the
needs, feelings, and capabilities of different people
Can be relied upon to ensure that projects within areas of specific responsibility are
completed in an appropriate and timely manner and acknowledges mistakes, learns from
those events and is able to move forward productively
Identifies and analyzes problems; distinguishes between relevant and irrelevant
information.
Ability to balance time to market with a solution and make the right trade-offs along the way
Clear communication through expression of facts and ideas in a clear, convincing and
organized manner
Good business judgment when making decisions and always considers the
relevance/impact of each decision on the business
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