Global Content Specialist, Norwegian

Why this job is excellent: 

TripAdvisor is expanding globally and looking to hire a Global Content Specialist to handle a wide variety of content and support related duties.

What you'll do:

  • Take ownership of activities relating to Norwegian point of sale, including planning resources and forecasting content volumes
  • Ensure the accuracy of user submitted information about destinations, hotel, restaurant and attractions, localising property information as appropriate
  • Ensure the integrity and quality of TripAdvisor content via proprietary tools and processes
  • Fulfil the role of a trainer to new team members and mentor to junior analysts, conduct regular quality assessment and maintain training documentation
  • Use data analysis to identify user needs and trends, collaborate with management team on implementing updates to content policies and internal processes based on the findings
  • Research and implement projects aimed at improvements and issue resolution across multiple language platforms
  • Troubleshoot technical problems and escalate bug reports to Engineering team
  • Act as a liaison between the Global Content team and other groups within TripAdvisor, facilitating information exchange and collaboration
  • Act as a liaison between Norwegian users and organisation to help grow active member base
  • Provide expert advice related to trends on Norwegian point of sale and its users to the product team
  • Scan the site daily for localisation improvements

 What we need from you:

  • Relevant experience
  • BA/BSc required
  • Fluency in Norwegian and English
  • Basic knowledge of databases and SQL a plus
  • Flexibility to work across a number of business functions
  • Editorial and/or online community experience preferred
  • Ability to learn new tools and skills quickly
  • Strong communication skills and ability to easily collaborate across a global workforce
  • Excellent editorial judgement and strong command of the English language
  • Service oriented and maintains composure under pressure
  • Strong time management/prioritisation skills, flexibility and multi-tasking ability
  • Experience working in a fast-paced web environment with web-based tools
  • Excellent people skills and the ability to resolve user issues diplomatically
  • Good knowledge of Microsoft Office products, particularly Excel

In addition, the ideal candidate will demonstrate the following competencies:

  • Flexible and open to change and new information; adapts behaviour and work methods accordingly
  • Grasps the essence of new information; recognises own strengths and weaknesses; pursues self-development; seeks feedback.
  • Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment. 
  • Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
  • Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
  • Identifies and analyses problems; distinguishes between relevant and irrelevant information.
  • Ability to balance time to market with a solution and make the right trade-offs along the way
  • Clear communication through expression of facts and ideas in a clear, convincing and organised manner
  • Good business judgement when making decisions and always considers the relevance/impact of each decision on the business

*LI-CM1


Meet Some of TripAdvisor's Employees

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