Customer Support Specialist (Italian & French)

Customer Support Specialist (Italian & French)



Full time, permanent


Why this role is exciting:

Are you a fan of TripAdvisor and Passionate about travel?

TripAdvisor is looking for  a customer-oriented enthusiast to join our European Customer Support team. You will provide front line customer support by interacting daily with Owners via phone, e-mail and forums for German, Spanish and English speaking markets.

What You'll Do:

  • Deal directly with owners/ by phone and email
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints within a 1-2 business-day turnaround
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated manager or director
  • Keep accurate records of customer inquiries, interactions, and details of actions taken

Communicate and coordinate with internal departments:

  • Follow up on customer interactions
  • Troubleshoot technical problems and escalate bug reports to management

What we need from you:

  • Excellent editorial judgment and command of both Italian, French and the English language are necessary
  • Customer service experience is essential
  • Good understanding of TripAdvisor
  • Patience and understanding when speaking with both Owners and Members
  • Sense of discretion around confidential information
  • Strong time management/prioritization skills and multi-tasking ability
  • Ability to work independently, anticipate problems and suggest solutions
  • Able to handle difficult conversations with patience. Resilient and not afraid of saying ‘no’
  • Able to maintain knowledge in an ever changing environment
  • Experience with relevant applications, including but not limited to:
  • Web-based content management Systems
  • CRM/Customer Support Tools
  • Word Processing/Spreadsheet Applications (Microsoft Office, etc.)
  • Social Media Applications (Facebook, Twitter, etc.)
  • Ability to type 50-60 words a minute.
  • Personal experience with the TripAdvisor site, including the submission of reviews and participation in Forums
  • Hands-on experience with user-generated content (either personally or professionally)
  • Willingness to works shift pattern essential


Meet Some of TripAdvisor's Employees

Sanjay V.

Senior Director Of Product, Restaurants & Attractions

Sanjay oversees every aspect of restaurant and attraction page interaction and information creation to gauge what works for TripAdvisor’s 350 million monthly visitors.

Jennifer R.

Sales Executive

Jennifer focuses on constantly bringing new clients onboard TripAdvisor’s advertisement platforms, maintaining individual client relationships and retaining each company’s business year after year.

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