Contact Center Agent, Italian (OVERNIGHT SHIFT)

Job Description Summary

Customer Care co-ordination for all TripAdvisor Attractions retail travel distributors/agents from the booking process to basic technical support and troubleshooting

  • Ensuring the highest form & delivery of customer care to the customer, agent & supplier
  • Must speak / write Italian

Job Description
  • Frontline Customer Care for the company both email and phone work. Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales
  • Communication to Customer Care Manager in relation to all customer care & support issues
  • Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
  • Liaise with Market Sales Co-coordinators and Market Sales Managers where necessary
  • Accurate delivery of booking information into various in-house software solutions
  • Time management of effective customer care delivery
  • Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
  • Continuing improvement to customer care administration and work methods
  • Effective handover to following Customer Care staff members - clear, concise and detailed information
  • Special project / product work when required
  • Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all TripAdvisor Attractions product and the online booking process
  • Logging and collating all system and product errors
  • Control (on a rotating basis) of the online booking / cancellation / amendment procedures
  • Candidates must have flexible schedules and be fluent in Italian

TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions.

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