Customer Service Representative

The Customer Service Representative is responsible for both the growth and maintenance of the TRIOSE freight management program for our clients.

This position is primarily based in our Wyomissing, PA office in a professional office environment. Minimal travel may be required.

You’d be having fun doing this and more throughout the week:

  • Performing thorough data analysis of existing accounts for increased revenue opportunities and program utilization and optimization
  • Reviewing client freight expense data
  • Attending to client questions, inquiries and concerns immediately and facilitates satisfactory resolution
  • Actively pursuing added services opportunities with existing client accounts
  • Preparing client reporting by collecting and analyzing client data, vendor information, and other pertinent data
  • Providing general departmental support

We need you to have these skills and abilities:

  • Communication Proficiency
  • Time Management
  • Critical Evaluation
  • Problem Solving / Analysis

You also need these qualifications:

  • Associates or Bachelors degree desired
  • Previous successful customer service work experience required
  • Healthcare, supply chain management or inside sales experience is a plus

Meet Some of Triose's Employees

Lauren F.

Billing Manager

Lauren manages the Billing Department to ensure all documents go out on time. She also monitors service quality and billing processes to keep clients in the loop.

Matt D.

Regional Account Executive

Matt is responsible for growing Triose relationships with current and potential healthcare clients in the central Midwest territory. He carefully addresses questions and concerns and provides perfect solutions.

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