Tribune Publishing

Inside Sales Associate - Inbound

3+ months agoChicago, IL


Tribune Publishing is seeking an Inside Sales Associate. The Inbound Sales Representative meets our customers' business or personal needs by providing the right advertising product or technical assistance with our online services. This individual should have a competitive spirit and a strong customer focus with the ability to complete workload through inbound calls, fax and email while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment.

This position is fully remote with the greater Chicagoland region.

Tribune Publishing is committed to hiring people with diverse backgrounds, voices and visions. Be yourself. Bring yourself. Because that's the only way we will deliver on our mission to provide meaningful journalism to the diverse communities we serve. We hold ourselves accountable for fostering inclusion and opportunity across race, gender, age, creed, identity and experience. Join us.


  • Provide accurate notice placement while offering superb customer service
  • Responsible for placing approximately $70K in revenue per period
  • Answer inbound calls, faxes and emails across multiple markets by quickly toggling between applications & confidently navigate an ad order entry system
  • Develop professional relationships with our customers
  • Assist customers in placing product orders
  • Recommend new product offerings
  • Work with customers by answering questions, researching/resolving issues, and trouble-shooting
  • Ensure that customers enjoy the time they spend working with you
  • Help customers locate ads online and in print
  • Document all customer transactions in accordance with company policy
  • Meet and maintain all individual and team standards as set by the department
  • Attend product and system training events
  • Share ideas to improve business practices
  • Perform other duties as assigned

  • Bachelor's Degree or equivalent experience
  • Confident demeanor, competitive drive, and goal-oriented nature
  • Excellent communications skills (oral and written), courteous and clear telephone voice
  • Willing to invest time and effort into learning about Tribune products
  • Ability to retain knowledge of products
  • Positive, people oriented and energetic
  • Be motivated to meet customer needs
  • Be analytical, creative, and innovative in solving problems
  • Call center experience in customer service or sales preferred
  • Bilingual skills (English-Spanish) a plus
  • In-depth experience with Internet (Web and email)
  • Experience with computers (MS Office)
  • Typing skills; Minimum 45 wpm
  • Ability to collaborate and work respectfully with coworkers and leaders is essential

Client-provided location(s): Chicago, IL, USA
Job ID: tronc-4985

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