Collections Specialist

Overview

Manage a portfolio of customer accounts and provide customer service as it pertains to invoices and payments for the Singapore and surrounding territory.

Responsibilities

  • Analyze and collect on a large portfolio of business-to-business accounts in the hotel industry, with an estimated 350 customer contacts required per month via phone and email
  • Answer customer questions, provide invoice copies and contracts as necessary to facilitate customer payment
  • Work with customers to get remittance detail, reconcile payment discrepancies and request corrective action
  • Ensure account reconciliations where needed
  • Identify unapplied payments and credit notes, recommend and initiate adjustments or refunds as appropriate

Qualifications

  • 2-5 years of corporate collections and/or customer service experience in a fast-paced, high volume environment
  • International business experience
  • High energy self-starter requiring minimal supervision
  • Analytical with excellent attention to detail
  • Good telephone presence with above average negotiating skills
  • Well organized with excellent problem solving skills
  • MS Office proficiency – Outlook, Excel, Word
  • Oracle Financials desired, will accept other ERP experience

LANGUAGES REQUIRED FOR THE POSITION:

Must be fluent in English and at least 1 other European or Asian languages

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