Application Support Engineer


The Application Support Engineer role is responsible for the implementation, management and maintenance of TravelClick customer facing applications located within TravelClick’s data centers. Key technologies include Jboss; Tomcat; Fiorano Messaging; Oracle; MS SQL and multiple web technologies. The Application Engineer must be able to provide expert and prompt technology operations support in a high energy, fast paced environment.

The Application Support Engineer will be bright, motivated, detailed orientated and willing to go the extra mile to ensure a good results for our customers. This is a great opportunity in technology operations at a growing firm with opportunities for advancement for the right candidate.


  • Manage technical projects from conception to completion.
  • Assist NOC during crisis calls and production escalations.
  • Resolve application and system outages.
  • Assist with application release deployments.
  • Analyze and interpret application logs to determine problem areas.
  • Communicate production issues to designated internal groups in a timely and accurate manner.
  • Maintain and enhance current application and device monitoring systems.
  • Evaluates system performance statistics including job execution and system response times.
  • Develop and implement operational processes for critical applications.
  • Evaluate and implement best practices for all critical systems and applications.
  • Ability to prioritize, diagnose and independently fix issues.
  • Ability to articulate and maintain attention to technical details.
  • Ability to follow through and document issues to resolution.
  • Must be willing work in a 24×7×365 environment. This will include a 24/7 shared on-call schedule.


  • Advanced knowledge of the Linux and Windows operating systems, including knowledge of basic system administration tasks.
  • Experience with web technologies and troubleshooting required.
  • Experience with DNS troubleshooting required.
  • Experience with application and device monitoring and alerting systems required. Nagios experience is a plus.
  • Experience with log analysis. Experience with Splunk or LogStash and Kibana is a plus.
  • Solid understanding of network technology concepts and usage.
  • Knowledge of Perl, JavaScript, PHP, Python or Ruby a plus.
  • Basic knowledge of PL/SQL and performing database queries is a plus.
  • Knowledge of Linux shell scripting required.
  • Knowledge of job scheduling and performance monitoring.
  • Strong documentation and communication skills.
  • Strong organizational and problem resolution skills.
  • Experience in problem solving and troubleshooting hardware, software, and network connectivity issues.

Minimum Education / Experience:

  • BA or BS degree. Will accept equivalent related work experience for the right candidate.



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