Application Support Engineer

Overview

The Application Support Engineer role is responsible for the implementation, management and maintenance of TravelClick customer facing applications located within TravelClick’s data centers. Key technologies include Jboss; Tomcat; Fiorano Messaging; Oracle; MS SQL and multiple web technologies. The Application Engineer must be able to provide expert and prompt technology operations support in a high energy, fast paced environment.

The Application Support Engineer will be bright, motivated, detailed orientated and willing to go the extra mile to ensure a good results for our customers. This is a great opportunity in technology operations at a growing firm with opportunities for advancement for the right candidate.

Responsibilities

  • Manage technical projects from conception to completion.
  • Assist NOC during crisis calls and production escalations.
  • Resolve application and system outages.
  • Assist with application release deployments.
  • Analyze and interpret application logs to determine problem areas.
  • Communicate production issues to designated internal groups in a timely and accurate manner.
  • Maintain and enhance current application and device monitoring systems.
  • Evaluates system performance statistics including job execution and system response times.
  • Develop and implement operational processes for critical applications.
  • Evaluate and implement best practices for all critical systems and applications.
  • Ability to prioritize, diagnose and independently fix issues.
  • Ability to articulate and maintain attention to technical details.
  • Ability to follow through and document issues to resolution.
  • Must be willing work in a 24×7×365 environment. This will include a 24/7 shared on-call schedule.

Qualifications

  • Advanced knowledge of the Linux and Windows operating systems, including knowledge of basic system administration tasks.
  • Experience with web technologies and troubleshooting required.
  • Experience with DNS troubleshooting required.
  • Experience with application and device monitoring and alerting systems required. Nagios experience is a plus.
  • Experience with log analysis. Experience with Splunk or LogStash and Kibana is a plus.
  • Solid understanding of network technology concepts and usage.
  • Knowledge of Perl, JavaScript, PHP, Python or Ruby a plus.
  • Basic knowledge of PL/SQL and performing database queries is a plus.
  • Knowledge of Linux shell scripting required.
  • Knowledge of job scheduling and performance monitoring.
  • Strong documentation and communication skills.
  • Strong organizational and problem resolution skills.
  • Experience in problem solving and troubleshooting hardware, software, and network connectivity issues.

Minimum Education / Experience:

  • BA or BS degree. Will accept equivalent related work experience for the right candidate.

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