Unix Support Engineer

Summary - Applications Support Level 1 technician provides first level of support to production applications. Key tasks include monitoring, triage, notification and Incident management.

Duties and Responsibilities

• Monitor production applications proactively to ensure the management mandated goal of 99.9% uptime. This would include monitoring and reporting out of normal pattern in the exceptions seen in all production applications.

• Monitor and manage offline batch processes

• Adhere to outage escalation process outlined by various runbooks

• Perform on-demand health checks and production validation per runbooks

• Ensure appropriate stakeholders are notified of any production impacting incidents

Skills/Knowledge Requirements

• 2-5 years' experience in a medium to large scale application support role

• Hands-on experience in Linux/ Unix environment with good knowledge of basic Linux/Unix commands

• Experience supporting & using web applications

• Excellent written and verbal communication skills

• Conflict management and resolution skills

• Ability to learn new technologies

• Working knowledge of some relevant devices/systems

• Performs basic analysis that follows practices and policies within their department.

• Develops solutions to routine problems of limited scope.

• Contributes to the completion of milestones associated with specific projects.

• Maximize system availability through proactive monitoring to identify problems before they occur

• Evaluates system failures to find a root cause and determine step to resolve the issue.

• Coordinates with Infrastructure and Support teams to evaluate course of action to resolve problems

• Participate in communication with second level support teams to provide relevant information to make business decisions

• Work with Development teams to deploy new releases of internally built code, scripts and models

• Validate applications are functioning after hardware upgrades

• Assist business users with application questions and issues

• Create and maintain Knowledge Articles for supporting multiple Applications

• Document all actions taken to resolve system failure in Tickets

• Fundamental knowledge of basic work routines and standards.

Desired Skill Sets

Process

• Incident Management Process

• Incident Notification Process

• Incident Escalation Process (Partners & Vendors)

Tools

• Autosys

• Splunk

• Firecall

• Linux

• Putty

• Outlook

• Sharepoint

• Tidal

• Crisis Connect

Technical

• Linux fundamentals

• Autosys fundamentals

• Tidal & Splunk Fundamentals

• MS Office Fundamentals

NA


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