Technical Application Support Specialist

What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

  • Ability to work onsite in the following shift: Sunday, Monday, Tuesday 8:00am - 7:00pm CST
  • Experience with creating basic commands in Linux
  • Proven ability to diagnose technical issues and perform troubleshooting
  • Understanding of Computer Science fundamentals
  • Proven ability of communicating to various levels of management
  • Capable of collaborating with other teams to find a resolution


We'd Love To See:
  • Degree in Computer Science or related field
  • Basic understanding of Networking
  • Experience querying within Databases
  • Experience with mentoring fellow team members


Impact You'll Make:

As an Application Support Technician, you'll need to manage multiple tasks simultaneously, with occasionally conflicting priorities. Key responsibilities include but, not limited to:
  • Perform initial tier 1 troubleshooting techniques to resolve and escalate incidents
  • Work with internal business units and vendors to perform root cause analysis for high impacting incidents
  • Creating and maintaining processes and procedures used to reduced mean time to resolution
  • Drive innovations on their team always looking for performance improvement
  • In this critical role, you will maintain operational readiness by working with the right facilities, hardware, and software vendors to ensure timely incident resolution


#DICE

#LI-EP1

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Sr Technician, IT Support


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