Sr. Helpdesk Technician, Application Support

"The limit of our growth is going to be our imagination and product ideas - not technology." - Mohit Kapoor, CTO

What we'll bring:

  • A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
  • Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
  • Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
  • An opportunity to grow within a dynamic environment offering world class customer experience.
  • To be part of an organization driven by innovation, reliability and self-governance by operating with an "I Own It" attitude and mentality.

  • What you'll bring to the table:
  • Advanced experience supporting web based applications using multiple browser bases.
  • Advanced experience with password management interfaces.
  • Expert level knowledge of Microsoft Office Products.
  • The ability to mentor the less experienced and to communicate with customers on various levels of knowledge and expertise.

  • We'd love to see:
  • Certified user for Microsoft, Linux or Apple operating systems.
  • 3-5 years' experience in a customer support center environment.
  • Bachelor's Degree in a related technical field, or a minimum of 5 years of demonstrated real world experience.
  • Advanced experience with using ticketing systems and hands on maintenance of a knowledge library.
  • ITIL certification.

  • Impact you'll make:
  • In the first 90 days you will become knowledgeable in TransUnion applications and products. You will begin to become a person capable of supporting our world class customers both B2B and internal associates.
  • What you'll accomplish beyond 90 days: You will develop into a "go to person" in regards to applications, products and processes with more accountability and responsibility.
  • As a Sr. Application Support Technician you will be counted on to offer world class support through our 24 x 7 x 365 days a year customer support organization both to US customers as well as internationally.
  • #DICE

    #LI-EP1
    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.


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