Senior Salesforce Administrator
Sales Automation Consultant
We are searching for a Boca Raton, Florida based, experienced Salesforce.com Administrator, responsible for the planning, development and support for TransUnion’s Customer Relationship Management (CRM) system for our growing alternative data group. Establish and implement processes and configure the system for use by sales and services users. Ensure projects are delivered on time, within budget, adhere to high quality standards and meet defined expectations. Assemble project plans and track progress, direct and monitor work efforts, identify system constraints, perform quality reviews and escalate functional, quality, timeline issues appropriately. Interact with internal stakeholders and external vendors, and provide training and assistance to users as needed. Partner with senior management of the business community to identify and prioritize opportunities for utilizing CRM to achieve the goals of the relevant business units
How You’ll Contribute:
The core responsibility of this position is overseeing the operational aspects of our Salesforce.com system. This includes conducting various types of routine and one-time tasks, usually as part of a larger project or program. Tasks will draw on expertise in data stewardship, system enhancements, and technical problem resolution. This position is also responsible for researching, understanding, documenting and resolving business problems.
Lead operational initiatives including system administration tasks as well as resolving difficult issues and escalating them when necessary, leading meetings and design reviews, monitor task due dates and milestones, and ensuring that all project stakeholders are informed of project status, issues, etc. in a timely manner.
Monitor inbound support requests, assigning and completing tasks as needed. Track and report on overall status of cases in queue, and identify ways to streamline and automate common user support scenarios. Provide post implementation support for complex projects and/or functions that have been developed or enhanced to ensure that they are working effectively and efficiently and that customers' needs are addressed in a timely manner.
Interface with TransUnion personnel on complex requests, developing and understanding the internal customer's needs, defining business problems and devising solutions to system or process-related problems and issues, using in-depth knowledge of systems to develop detailed specifications to resolve those business issues and problems.
Propose and help develop new and improved processes for Sales Automation in order to achieve a “360 degree view of customers” for TransUnion.
Performs other related duties as assigned.
What We Offer
We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.
Who We Are
Information is a powerful thing. At TransUnion, we are dedicated to finding innovative ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information.
Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find new ways information can be used for good. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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