Rep I-Call Center Agent

Dynamics of the Role

We are looking for a Customer Service Representative who can be an integral part of the Call Center team. This associate will play an important role between the consumer/customer and TransUnion. They will be supporting all policies, procedures and laws that govern our business. In addition, their presence will be one that solves issues and provides solutions to the consumer/customer, providing an easy path and smooth consumer/customer experience.

The Team’s Focus

TransUnion’s Contact Center Services Group is charged with answering consumer telephone calls through which consumers and certain business-to-business customers and partners interact with the company. Our highly customer service oriented associates take pride in assisting consumers with their credit-related questions, concerns and needs as well as supporting TransUnion’s business customers and partners.

How You’ll Contribute:

  • You will provide exceptional customer service in a call center environment, handling high volume inbound calls from consumers of TransUnion.
  • You will work individually and in a team environment to ensure meeting key performance and compliance metrics.
  • You will process consumer orders/changes/account maintenance efficiently and accurately.
  • You will research consumer inquiries to resolution.
  • You will maintain proper documentation of consumer records
  • You will provide feedback to your team lead based on early recognition of potential training issues.
  • You will be a problem solver.
  • You will be a part of teams and groups that provide process improvements to the business.
  • You will assist in special projects/other duties.

What You’ll Bring:

  • This position requires a high school education or equivalent.
  • You will have excellent verbal and written communication skills.
  • You will bring knowledge, skills and expertise from having previous customer service responsibilities and duties.
  • You must be able to demonstrate analytical, summarization, conceptualization and prioritization skills in a rapidly changing environment.
  • You will possess good listening and communication skills with the ability to accurately make independent decisions.
  • You will have strong ability to multi-task.
  • Bi-Lingual (Spanish) a plus.

Who We Are

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Dynamics of the Role

We are looking for a Customer Service Representative who can be an integral part of the Call Center team. This associate will play an important role between the consumer/customer and TransUnion. They will be supporting all policies, procedures and laws that govern our business. In addition, their presence will be one that solves issues and provides solutions to the consumer/customer, providing an easy path and smooth consumer/customer experience.

The Team’s Focus

TransUnion’s Contact Center Services Group is charged with answering consumer telephone calls through which consumers and certain business-to-business customers and partners interact with the company. Our highly customer service oriented associates take pride in assisting consumers with their credit-related questions, concerns and needs as well as supporting TransUnion’s business customers and partners.

How You’ll Contribute:

  • You will provide exceptional customer service in a call center environment, handling high volume inbound calls from consumers of TransUnion.
  • You will work individually and in a team environment to ensure meeting key performance and compliance metrics.
  • You will process consumer orders/changes/account maintenance efficiently and accurately.
  • You will research consumer inquiries to resolution.
  • You will maintain proper documentation of consumer records
  • You will provide feedback to your team lead based on early recognition of potential training issues.
  • You will be a problem solver.
  • You will be a part of teams and groups that provide process improvements to the business.
  • You will assist in special projects/other duties.

What You’ll Bring:

  • This position requires a high school education or equivalent.
  • You will have excellent verbal and written communication skills.
  • You will bring knowledge, skills and expertise from having previous customer service responsibilities and duties.
  • You must be able to demonstrate analytical, summarization, conceptualization and prioritization skills in a rapidly changing environment.
  • You will possess good listening and communication skills with the ability to accurately make independent decisions.
  • You will have strong ability to multi-task.
  • Bi-Lingual (Spanish) a plus.

Who We Are

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.


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