TransUnion's Job Applicant Privacy Notice
What We'll Bring:
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're - consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
Required Skills:
- Is able to perform all functions of his or her team and help with production whenever needed
- Coordinates and leads daily team activities with limited supervision while mentoring, developing, and providing consistent feedback to associates
- Is comfortable communicating with high profile customers and senior leadership (i.e. escalated matters, process enhancements, receiving feedback, etc.)
- Quality checks the work of associates on his or her team to establish trends on what is working and where we can improve
- Researches, analyzes and provides solutions to resolve complex consumer issues and oversee cross-departmental projects
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- Bachelor's degree from an accredited college of university and previous leadership experience are preferred
- Must be resourceful, possess the ability to multi-task, work independently and has a strong sense of accountability; knows when appropriate to follow-up or provide updates to leadership
- Offers suggestions to improve processes and/or procedures, has strong attention to detail, is analytical, can grasp concepts and retain information
- Is able to prioritize in a fast-paced environment to meet productivity standards, deadlines, and departmental SLEs
- Experience with Salesforce, Tableau and Excel preferred
In the first 90 days:
- Establish relationship with team, colleagues and partners
- Gain access and successfully navigate in all daily systems such as TUBS, Salesforce, SCM, etc.
- Become familiar with the team policies, procedures, and desired SLEs
- Complete compliance and new hire training as applicable
- Effectively manage team with ticket assignments, daily queue management, and monitor daily reports to manage work
- Manage partner and sales leadership questions as well as customer configuration escalations
- Ability to lead team with minimal supervision
- Contribute to overall process oversight including identifying improvement opportunities
TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, primary parental leave of at least 16 weeks, secondary parental leave of 4 weeks, adoption assistance, fertility planning coverage, spousal and domestic partner benefits, bonus incentives, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Lead, Sales Support