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Customer Success Manager

Hong Kong

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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

The Member Engagement and Support team is a client facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience.

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What You'll Bring:
  • University graduate in any disciplines
  • 8-10 years experience in client facing role providing corporate customer service and support
  • Good understanding of banking/financial industry
  • Experience in engaging with members and providing support
  • Strong presentation skills and writing in English are essential
  • Excellent people management, interpersonal and communication skills
  • Customer-oriented with professional and passion to provide excellent service
  • Engage with members of the organization to provide support and ensure a positive member experience
Impact You'll Make:
  • Identify trends and opportunities for improvement based on member feedback and data analysis
  • Ensure outstanding members experience and deliver results through leading and review of all processes
  • Collaborate with other departments, to ensure a seamless member experience
  • Perform due diligence of potential/current members and any KYC related matters
  • Provide training to member to ensure their knowledge on company system and privacy regulations
  • Prepare and deliver regular reports on membership engagement and support to senior management
  • Participate in and handle ad hoc projects
TransUnion's Internal Job Title:
Consultant, Business Operations

Client-provided location(s): Hong Kong
Job ID: transunion-19028303
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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