Customer Service Representative

Customer Service Representative

Shift - 11:00 AM to 7:30 PM

* Credit Check Required

"Service is to teach, to empower, to allow others to achieve their goals and reach their potential"

-Chris O'Neill, SVP Consumer Operations

What we'll bring:
• A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
• A committed group of engaged customer service oriented associates that take pride in assisting consumers with their credit related questions, concerns and needs as well as supporting Transunion's small to mid-size business customers and partners.

What you'll bring:
• Excellent verbal / written communication skills and good listening skills
• 1-2 years working in a call center or customer service environment
• Prior experience and success achieving assigned performance goals
• Proficiency with Microsoft Office products; specifically, Word and Excel
• High school education or equivalent

What we'd love to see:
• Demonstrated ability to multi-task and perform well in a face paced environment
• Ability to adapt to change in accordance with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Enjoys solving others' problems; seeks to understand behaviors and expresses empathy

• Must bring proven ability to maintain confidentiality and secure sensitive information

Impact you'll make:
• Attend onsite training as scheduled for approximately 9-10 w eeks (limited approved planned personal time during this period)
• You will have an clear understanding of credit reporting laws and internal policies and procedures
• You will provide exceptional customer service skills and fraud resolution services in a contact center environment
• You will handle voice and data processes ensuring all TU and FCRA guidelines and procedures are followed
• You will be part of teams and groups that provide process improvements to the business

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

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