Customer Marketing Specialist - iovation

    • Portland, OR

What We'll Bring:
At iovation, we have a welcoming and energetic environment that encourages collaboration and innovation as we're constantly exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

  • Bachelor's degree in Business, Marketing, Communications or the equivalent
  • 3+ years of customer marketing experience, specifically related to handling end-to-end development and execution of cross sell and upsell campaigns
  • Background in executing field marketing programs
  • Excellent project and calendar management skills with the ability to multitask and meet deadlines
  • Experience collaborating across multiple internal teams and departments
  • Excellent written and verbal communication skills, attention to detail, organization and time management skills
  • Strong relationship building and interpersonal skills

We'd love to see:
  • B2B marketing in a SaaS company
  • Experience with Salesforce, Gainsight, TechValidate and marketing automation systems
  • Background in customer satisfaction surveys

Impact You'll Make:
  • Execute multi-channel customer cross-sell and upsell programs that meet business growth and revenue goals
  • Support the Strategic Account Management team
  • Communicate campaign updates and upcoming programs with the existing customer base
  • Execute and manage customer engagement and communication programs
  • Manage the day-to-day tasks of iovation's customer community
  • Manage customer events and user groups by developing communications, sourcing speakers, contributing to the agenda, and sourcing promotions
  • Manage and execute the customer communications calendar
  • Manage and expand adoption of iovation's customer reference program, tracking the level of engagement each customer participant is willing to engage in (speaking, testimonials, case studies, peer-to-peer reference calls, awards)
  • Source and manage the creation of voice-of-customer content, such as case studies and testimonials
  • Execute all customer surveys

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Sr Analyst, Marketing Communications

Transunion offers clients around the world complete credit protection, from credit alerts and reports to credit scores and more, all accessible from one easy-to-use platform.

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