Consultant, Membership Engagement & Support

Dynamics of the Role

The Member Engagement and Support team is a client facing group providing support services to members of TU. The team is responsible for answering member's enquiries, handling feedback, addressing complaints, and providing training. This role will provide management and oversight of the team to ensure quality of service, and create and maintain a positive work environment.

How You'll Contribute

• Lead the operation team and provide motivation to achieve company's objectives and develop an environment that promotes teamwork and collaboration
• Manage the daily operations to ensure efficiency and accuracy in compliance with relevant rules and regulations
• Continuously evaluate existing policy and standards to identify areas of improvement to enhance operations and drive efficiency
• Streamline system workflow to ensure a smooth operation
• Monitor database to ensure accuracy of data through regular and systematic review and on-going data cleansing of contributions from new and existing members
• To handle other ad-hoc tasks and projects
What You'll Bring

• Degree holder in Management, Business or other related disciplines
• Minimum 5 years solid work experience in Operations fields and with 3 years in managerial level
• Good understanding of banking/financial industry is an advantage
• Excellent leadership, communication and interpersonal skills
• Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
• Good command of written and spoken English, Mandarin and Cantonese

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