AWS Connect Contact Center Engineer

3+ months agoChicago, IL

What We'll Bring:
i. Our quest to modernizing the way we do technology is not slowing down anytime soon. We continue to make big strides in our agile atmosphere to bring the latest in products and solutions within the cloud infrastructure. Our cloud teams have the potential to shape the future by solving thought-provoking problems and using transformational technology to further enhance our capabilities in this data-driven world. Helping our clients build trust begins with a strong team of innovators ready to pave the way with strategy and optimization in mind. You'll have the chance to thrive in a culture of ownership and delivery as these efforts continue to expand. As technology evolves, our advantage in having an ecosystem of innovation and modernization creates an unmatchable environment. These advantages can enable you to be at the center of groundbreaking discoveries.

What You'll Bring:

  • 1-2 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect Platform
  • 5-7 years of hands on experience with Cloud based VoIP systems design, implementations, support, monitoring, and security. With emphasized experience on: Contact Center Configuration, Queues and Prompts , Routing Profiles, Agent/User Management
  • Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers
  • Experience with AWS Services that include Amazon Connect, Lambda, S3, Athena, Kinesis, DynamoDB, Lex
  • Bachelor's degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience
  • Participate in and/or lead projects of medium to high complexity.
  • Leads on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.
We'd Love to See:
  • Working knowledge and experience with M365, Azure and Microsoft Teams
  • Code/Scripting capabilities (Python, JAVA)
  • Bachelor's degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience
Impact You'll Make:
  • Analyzes industry best practices and previous project executions
  • Make recommendations in regards to architecture and infrastructure planning to leadership to refine and enhance current methodology
  • Act in a leading role providing mentoring and training to team members on current standards and best practices within Cloud Contact Center domain.
  • Defines standard engineering designs, templates, processes, and procedures for implementing projects that follow existing Transunion architectures for large complex projects.
  • Proactively utilizes knowledge of the business unit and objectives to maximize the efficiency of the design.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Lead Engineer, Applications Programming