Associate Team Leader- Call Center

Associate Team Leader- Call Center

"Service is to teach, to empower, to allow others to achieve their goals and reach their potential"

-Chris O'Neill, SVP Consumer Operations

What we'll bring:
• A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

What you will bring
• Advanced Microsoft Office proficiency required
• Supervise day-to-day operation of team according to policy/procedure, ensure high quality customer service and compliance obligations; manage workflow and resources to meet and/or exceed goals and objectives; prepare feedback, performance metrics and reviews for all direct reports; Demonstrate the ability to communicate effectively through a variety of methods; Research/analyze/provide resolution through collaborative efforts
• Minimum 3 years supervisory experience or demonstrated leadership abilities
• High school grad or equivalent

What we would love to see:
• Experience with Customer Relationship Management systems
• Team building and motivational skills; Ability to determine process improvements and recommend solutions to enhance departmental efficiency and quality of services; Ability to perform interviews and make salary recommendations; Ability to manage a budget for respective area(s) of responsibility
• Experience working in a heavily regulated contact center setting is a plus
• BA Degree in Business Management preferred

Impact you'll make:
• Become immersed in the core functions of TransUnion Consumer Operations
• Identify key capabilities and begin collaborative efforts in a Matrix Organization
• You will have an clear understanding of credit reporting laws and internal policies and procedures
• You will handle voice and data processes ensuring all TU and FCRA guidelines and procedures are followed
• You will be part of teams and groups that provide process improvements to the business

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

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