Account Manager, HK

Overview

BidFX is a FinTech start-up on a mission to disrupt the foreign exchange market, applying innovative technology to tap FX liquidity. Foreign exchange is the largest financial market in the world, with $5 trillion traded every day. We are a small but fast-growing company with big, global aspirations. We aim to connect the world of finance. We operate a successful core trading platform, with direct connectivity to all major banks, fronted by a sophisticated trading user interface. We seek candidates who wish to help us fulfil our vision and share in our success. We value diversity and offer equal opportunities to all.

Responsibilities

  • Be the primary point of contact and build long-term relationships with BidFX customers.
  • Grow revenue through identifying cross selling opportunities and communicating these to sales.
  • Arrange and schedule onsite visits for relationship management and training.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress of initiatives to internal and external stakeholders.
  • Forecast and track key account metrics including monitoring customers usage of BidFX.
  • Enhance department and organisation's reputation by accepting ownership for accomplishing new requests.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.


  • Proven account management or other relevant experience.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organisation, including executive and C-level.
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Confident in meeting and liaising at client sites.
  • Excellent verbal and written communications skills.
  • EFX knowledge an absolute requirement, multi asset knowledge desirable.
  • Self-motivated with the ability to thrive in a results driven revenue based environment.
  • Natural relationship builder with integrity and reliability.
  • Ability to prioritise competing tasks.
  • Critical thinking and problem solving skills.
  • A desire to constantly seek improvement.


Qualifications

3 years efx experience


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