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Toyota North America

Brand Engagement Center (BEC), Customer Relations Representative

Plano, TX

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota and Lexus' Brand Engagement Center (BEC) is looking for a highly motivated and qualified BEC Advocate (Customer Relations Representative) to work full-time in our world class contact center.

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The primary responsibility of this role requires you to interface with Toyota and Lexus owners, dealerships, and field/area offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention.

This position provides an excellent overall foundation for team members with particular emphasis in the areas of product knowledge, expectations of Toyota and Lexus guests, and overall workings of the company.

Start your career with Toyota and learn the foundation of what makes Toyota successful...our guests. Bring your experience and see how it translates into various career paths within the organization.

Center Operating Hours

  • Monday-Friday from 7am-7pm CST & Saturday from 8am-6pm CST
  • Team Members who support Toyota de Puerto Rico have a start time of 6am CST during part of the year to account for daylight saving time.
  • You must be available to work anytime during center operating hours including Saturdays and company paid holidays.

Training

  • 12 weeks of in-office paid training at our Plano Headquarters.
  • Schedule for training is Monday-Friday from 8am-5pm CST

Pay/Benefits

  • $54,500 is the starting salary and benefits are effective on day one (1)
  • Hybrid (Home/Onsite) schedule following training if meeting performance expectations.
  • Once meeting and maintaining performance expectations, you are required to be in the office approximately 4 times per month.

What you'll be doing

  • Direct interface with Toyota and Lexus guests by responding to incoming phone calls regarding inquiries and/or complaints
  • Analyzes guest concerns/inquires and handles accordingly
  • Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service, or product-related
  • Combines active listening with proactive decision-making skills to benefit Toyota and Lexus guests
  • Multitasking daily. Talking and typing while actively listening to the guest; utilizing multiple software applications at once
  • Research unique guest requests using online resources and identify opportunities to improve the guest experience
  • Support in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing and navigation
  • High emotional intelligence to effectively support low-effort guest experience
  • Attendance and punctuality are essential for this position
  • Opportunity to transition to guest interactions via letters, e-mails, social media, and/or chats is available based on performance on phone and business need

What you bring

  • High School Diploma
  • Customer service experience in a fast-paced customer-facing or phone environment.
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail

Added bonus if you have

  • Bachelor's degree or higher
  • Automotive experience (i.e., dealership, technician, worked for another automotive company, etc.)
  • Experience working with technology (i.e., Bluetooth pairing, navigation, smartphone)
  • Familiarity with social media
  • Thrive in a fast-paced, dynamic environment.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word)

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable)

• Comprehensive health care and wellness plans for your entire family

• Flexible work options based on business needs

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.

Client-provided location(s): Plano, TX, USA
Job ID: Toyota_North_America-1781802965
Employment Type: Full Time