Freelance Mudder Services Associate
We are looking for a smart, highly engaging, bi-lingual Freelance Mudder Services Associate to work with the Marketing team located in our London office. Please note that this is a freelance position that will end in October.
The job involves day-to-day support of thousands of customers from Germany, ensuring that each customer is prepared for event day. This includes mission-critical online components of the Tough Mudder experience, both before and after the event.
- Support customers in Germany in all registration and event-related questions
- Respond to customers via email and phone
- Responsible for customer’s experience before, during and after event to ensure it lived up to Tough Mudder’s standard
- Evaluate customer feedback and developing alternative solutions
- Manage the registration platform back-end admin components (Active.com – training will be provided)
- Develop insights on common customer pain points and/or interests
- Collaborate with our PR team to ensure we are communicating on-brand messages to customers
- Work closely with our Operations team to ensure we provide all expected services and information to customers
- Understand customer drivers to participation and implementing new ways to improve their experience
- Work with the Mudder Services team in our head office to ensure best practice is passed in both directions
- Support communication with our volunteer workforce
- Highly organised and detailed approach to work
- Strong written & verbal communication skills to convey on-brand, personalised messages to customers
- Ability to handle high-stress situations on a daily basis
- Expedient & prompt problem-solving skills
- Innate sense of the importance of customer sentiment and care
- Ability to quickly switch between languages and understand cultural nuances of dealing with customers of varying nationalities
- Fluent in English and German; Experience in customer service a plus
Meet Some of Tough Mudder's Employees
Vicky heads up the planning of new Tough Mudder 5K obstacle events in cities all around the United Kingdom.
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