Freelance Mudder Services Associate


The Job:

We are looking for a smart, highly engaging, bi-lingual Freelance Mudder Services Associate to work with the Marketing team located in our London office. Please note that this is a freelance position that will end in October.

The job involves day-to-day support of thousands of customers from Germany, ensuring that each customer is prepared for event day. This includes mission-critical online components of the Tough Mudder experience, both before and after the event.



The Work:

  • Support customers in Germany in all registration and event-related questions
  • Respond to customers via email and phone
  • Responsible for customer’s experience before, during and after event to ensure it lived up to Tough Mudder’s standard
  • Evaluate customer feedback and developing alternative solutions
  • Manage the registration platform back-end admin components (Active.com – training will be provided)
  • Develop insights on common customer pain points and/or interests
  • Collaborate with our PR team to ensure we are communicating on-brand messages to customers
  • Work closely with our Operations team to ensure we provide all expected services and information to customers
  • Understand customer drivers to participation and implementing new ways to improve their experience
  • Work with the Mudder Services team in our head office to ensure best practice is passed in both directions
  • Support communication with our volunteer workforce



The Traits:
  • Highly organised and detailed approach to work
  • Strong written & verbal communication skills to convey on-brand, personalised messages to customers
  • Ability to handle high-stress situations on a daily basis
  • Expedient & prompt problem-solving skills
  • Innate sense of the importance of customer sentiment and care
  • Ability to quickly switch between languages and understand cultural nuances of dealing with customers of varying nationalities


The Experience:

  • Fluent in English and German; Experience in customer service a plus


Meet Some of Tough Mudder's Employees

Vicky R.

Operations Manager

Vicky heads up the planning of new Tough Mudder 5K obstacle events in cities all around the United Kingdom.

Elizabeth B.

Email Marketing Manager

Elizabeth manages Tough Mudder’s direct line of communication with its customers, helping to showcase opportunities and offering guidance as event dates approach.


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