Senior Customer Success Manager

Role: Sr. Customer Success Manager
Company: Totango, Inc.


Are you ready to join Totango as we add more world-class Customer Success Managers to truly connect and achieve the customer goals with our leading CS solution? 

Your passion will drive your customer's success as well as Totango's, and the new Customer Success industry as a whole.


What you'll do:

  • Advocate for your customers, delivering value across the entire lifecycle
  • Help drive business outcomes and goals with your customers
  • Help your customers re-enforce their value as the CS function, both internally and externally
  • Advise and assist customers on how to design and more easily scale their CSM programs
  • Engage and educate customers on functionalities and best practices
  • Increase the value Totango delivers to their organization and goals
  • Enable quick first value, assisting with discovery, design, and configuration
  • Maintain high levels of engagement and communication
  • Assist Sales in setting up prospective customers for success in on-boarding
  • Work with executive sponsors to identify growth, renewal, and expansion opportunities
  • Work with Customer Success Engineers to drive proper implementation and adoption
  • Translate customer feedback, goals, and needs to improve Totango
  • Be a thought leader and Totango advocate for Customer Success Summit, events, blogs, and more
  • Be a world-class CSM to your portfolio of customers


What you should bring to the role:

  • 3+ years relevant work experience in a customer-facing customer success, professional services, or account management role (SaaS experience preferred)
  • Proven track record in delivering great value to your customers
  • Self-motivation, proactive team player
  • Strong communication and interpersonal skills
  • Diplomacy, tact, and poise when working through customer issues and escalations
  • Bachelor's Degree or higher in related field
  • Ability to travel up to 50% for customer workshops and events
  • Totango experience preferred


Benefits and Perks:

  • Competitive benefits package - excellent medical, dental, vision
  • Fully-stocked kitchen, catered office lunches
  • Subsidized gym pass and cell phone
  • Random trivia challenges and team events


About us:

Totango is the leader in Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.

We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open office culture.  If you know you're the right candidate, we would love to hear from you!

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