Customer Success Engineer

Role: Customer Success Engineer
Company: Totango, Inc.
Location: Redwood City, CA
Minimum experience level: 2 years

We are looking for the right person to join our world-class team of Customer Success Engineers.  In this role, you would help drive our customers' technical success during on-boarding & implementation.  We are growing rapidly and are looking for the right person with experience in Customer Success Engineering, or Professional Services - that would include integration, technical design, and technical consulting.


Your responsibilities:

  • Lead technical aspects during integrations during on-boarding and deployment of Totango
  • Verify & document the integrated solution with configuration audits
  • On-board new customers for faster time-to-value
  • Assist in UAT activities in support of getting customers live
  • Respond to Customer Escalations related to integration
  • Partner with cross-functional teams. High engagement and partnership with Implementation Consultant and/or CSM
  • Exhibit diplomacy, tact, and poise when working through customer issues and escalations
  • Ability to speak in technical & business terms, depending on audience
  • Limited travel, up to 20%


What makes you the right fit for this role:

  • Self-motivated, proactive team player
  • Training and coaching ability. Helping educate our customers is the key to their and our success
  • Strong communication and interpersonal skills
  • Strong understanding and experience with SQL foundational databases, APIs, and ETL. Key requirements for success in this role
  • Data modeling / data architecture / data warehousing experience
  • Experience in a professional services, or technical consulting role.  (SaaS experience preferred)
  • Familiarity with or other CRM platforms & their data structure
  • Familiarity with Zendesk or other Support platform & their data structure


Big plus if you have experience with:

  • Salesforce custom development
  • Enterprise application development or integration
  • Development  and troubleshooting with JavaScript
  • An understanding of basic shell scripting
  • Coding
  • Experience working with/training developers/DBA/ETL professionals


About Totango:

Totango is the leader in Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.

We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open office culture.  If you know you're the right candidate, we would love to hear from you!

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