Sr. Human Resources Manager, Retail


The Senior Human Resources Manager (Sr. HRM) will be a strategic HR business partner supporting Tory Burch stores and multiple Regional Directors of Stores.  The Sr. HRM will work closely with the Vice President of NA Stores & Buying and the NY-based Talent teams to provide thought partnership and solutions to attract, engage, and retain the most talented and productive store teams.  


Client Management and Development

  • Serve as a trusted HR partner and consultant to  retail teams and multiple Regional Director of Stores to understand and consistently upgrade talent,  development  and to ultimately exceed client and sales expectations
  • In partnership with the NA Learning & Development team, identify and create initiatives to build capability and talent pipeline
  • Provide regular coaching to retail leaders to attract, engage, and retain the most talented and productive workforce
  • Identify and share trends, best practices, successes, opportunities & solutions with the retail leadership teams


Employee Relations

  • Closely partner with store leadership to create an environment in which all employees are respected, valued and enabled to reach their full potential
  • Manage and resolve employee relations issues timely, effectively partnering with Legal as necessary, to mitigate risk and possible exposure 
  • Acquire and act upon employee feedback to continuously evolve the Tory Burch culture and work environment


Recruitment & Talent Acquisition

  • Engage in proactive recruitment and selection, helping to develop a pipeline of qualified & diverse talent to fill open positions with target time-to-fill of 50 days or less
  • Partner closely with and leverage the Manager of Talent Acquisition to drive recruitment activities for roles in Flagship locations, General Management and new store openings; coach and encourage retail leadership team in advancing their own recruitment skills and activities geared towards local talent pipeline
  • Lead succession planning conversations with regional leadership and develop a succession plan for all leadership and hard to fill positions



Store Visits

  • Balance and maintain the critical objective role of HR through consistent and regular store visits and in-person conversations with key leadership
  • Use HR levers (Mainline calls, employee survey data, exit survey data etc.) to effectively plan and prioritize store visit schedule
  • Regularly use quantitative data to identify trends or confirm/deny/reinforce the qualitative assessments made during store visits 




  • Demonstrate initiative by leading ad hoc HR projects and participate in learning events to build HR acumen



  • Minimum 10 years HR generalist or combined specialist experience with employee relations and talent acquisition required; previous retail HR experience preferred
  • Bachelor’s degree required
  • Proven ability to motivate and influence teams through honesty, kindness, passion, humility, integrity, compassion, excellence and humor (all of our values)
  • Not ego-less, but not ego-driven; possesses a point of view and confidence based on experience; self-directed, self-motivated and self-aware
  • Warmth, sense of humor, empathy and natural optimism/can-do demeanor required
  • Superb attention to detail, communication, problem solving, idea generation and organizational skills required
  • Demonstrated ability and comfort in working independently and can successfully handle competing priorities
  • Comfortable in less-structured or more entrepreneurial environment
  • Strong PC skills: Word, Excel, PowerPoint; experience using Workday a plus
  • Ability to travel up to 30% of the time


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