Senior Project Manager, Retail Application & Customer Experience


  • Act as a business lead for 1-2 large Customer Experience products/initiatives, (i.e. Clienteling project).
  • Ensure that the products/initiatives stay in sync with the overall initial strategy, bridging the gap between the development and implementation of the initiatives.
  • Maintain, nurture and help to evolve the vision for the product.
  • Gather and maintain the business requirements.
  • Prioritize the roadmap and deliverables, ensuring they respond to the business requirements.
  • Lead day-to-day project activities and facilitate communication among multiple stakeholders.
  • Create a strong relationship with cross functional stakeholders, consulting with them and informing them of project status and milestones, to optimize results.
  • Engage and motivate the cross functional delivery team (i.e. lead by influence).
  • Manage project team meetings in order to manage priorities, highlight risks/issues and share best practices.
  • Monitor market activity and support the product business plan development through data and financial analysis.
  • Raise concerns to senior leadership along with recommendations for options/solutions.


  • 7-9 years of strategy and/or project/product management experience 
  • Prior experience with a fashion, retail, brand-centric company 
  • Strong appreciation for brand and the customer experience
  • Prior experience implementing customer facing technology in retail stores or other
  • Understanding of customer segmentation and clienteling / client engagement practices
  • Excellent communication skills
  • Process oriented and highly analytical 
  • Demonstrated experience with the big picture while also drive the execution of a project in line with the strategy
  • Ability to be successful and influence in a matrixed organization where success of the product

Meet Some of Tory Burch's Employees


Director, Production — Handbags & Accessories

Kelsey oversees the manufacturing process for the Tory Burch accessories category, from initial order to product placement to retail store delivery.


Web Developer

Katy creates the code that powers ToryBurch's digital commerce site, creating a seamless user experience and enhancing features as trends and the business change.

Back to top