Senior Project Manager, Retail Application & Customer Experience

Responsibilities

  • Act as a business lead for 1-2 large Customer Experience products/initiatives, (i.e. Clienteling project).
  • Ensure that the products/initiatives stay in sync with the overall initial strategy, bridging the gap between the development and implementation of the initiatives.
  • Maintain, nurture and help to evolve the vision for the product.
  • Gather and maintain the business requirements.
  • Prioritize the roadmap and deliverables, ensuring they respond to the business requirements.
  • Lead day-to-day project activities and facilitate communication among multiple stakeholders.
  • Create a strong relationship with cross functional stakeholders, consulting with them and informing them of project status and milestones, to optimize results.
  • Engage and motivate the cross functional delivery team (i.e. lead by influence).
  • Manage project team meetings in order to manage priorities, highlight risks/issues and share best practices.
  • Monitor market activity and support the product business plan development through data and financial analysis.
  • Raise concerns to senior leadership along with recommendations for options/solutions.

Qualifications

  • 7-9 years of strategy and/or project/product management experience 
  • Prior experience with a fashion, retail, brand-centric company 
  • Strong appreciation for brand and the customer experience
  • Prior experience implementing customer facing technology in retail stores or other
  • Understanding of customer segmentation and clienteling / client engagement practices
  • Excellent communication skills
  • Process oriented and highly analytical 
  • Demonstrated experience with the big picture while also drive the execution of a project in line with the strategy
  • Ability to be successful and influence in a matrixed organization where success of the product


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