Sales Associate - Part Time - Forum Shops at Caesars

Overview

As a Tory Burch Sales Associate you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.

Responsibilities

Drive the Business & Deliver Results

  • Achievement of personal sales and metric goals.
  • Build and maintain new and existing customer relationships.
  • Maintain a solid, organized client book which furthers your customer relationships andgenerates consistent, proactive sales volume, following the standards of our clienteling philosophy.
  • Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

Be Buddy/Team Player

  • Lead by example and model behavior that reflects the company’s core values.
  • Appropriately manage conflict and take ownership for your part in the team dynamic.
  • Demonstrate a high degree of maturity and integrity.
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Create the Customer Experience

  • Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
  • Demonstrate strong use of selling skills.
  • Ensure a high level of customer service through extensive product knowledge and product ownership.
  • Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.
  • Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
  • Have a thorough understanding and use of the technology tools that support the customer experience

Represent the Brand

  • Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
  • Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
  • Contribute to maintaining all brand and operating standards to support brand consistency.
  • Assist in maintaining store presentation standards.
  • Leverage in-store technology to ensure every customer’s experience is transformational.

Operational Excellence

  • Ensure all sales and operational policies and procedures are followed and maintained.
  • Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  • Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
  • Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.

Qualifications

  • 1-3 yrs. experience in a high volume, customer-driven retail environment
  • Strong personal selling and customer relations experience
  • Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend
  • Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business
  • Multilingual skills a plus


Meet Some of Tory Burch's Employees

Katy

Web Developer

Katy creates the code that powers ToryBurch's digital commerce site, creating a seamless user experience and enhancing features as trends and the business change.

Kelsey

Director, Production — Handbags & Accessories

Kelsey oversees the manufacturing process for the Tory Burch accessories category, from initial order to product placement to retail store delivery.


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