Sales Associate - Full Time - Milan, Italy
As a Tory Burch Sales Associate you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.
Come Venditrice/ Venditore di Tory Burch la/Il Candidata/o sarà responsabile dell’esperienza dei clienti del negozio, contribuirà al succcesso del marchio dimostrando una spiccata capacità commerciale. La/Il Candidata/o dovrà dare prova di una forte propensione al servizio, predisposizione all’apprendimento, capacità relazionale, passione per la moda ed eccellenti abilità di vendita. L’ideale Candidata/o conosce l’importanza del lavoro in Team, è profondo conoscitore degli aspetti visual e operativi.
Be Buddy/Team Player
- Lead by example and model behavior that reflects the company’s core values.
- Appropriately manage conflict and take ownership for your part in the team dynamic.
- Demonstrate a high degree of maturity and integrity.
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
Create the Customer Experience
- Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
- Demonstrate strong use of selling skills.
- Ensure a high level of customer service through extensive product knowledge and product ownership.
- Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.
- Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
- Have a thorough understanding and use of the technology tools that support the customer experience
Represent the Brand
- Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
- Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
- Contribute to maintaining all brand and operating standards to support brand consistency.
- Assist in maintaining store presentation standards.
- Leverage in-store technology to ensure every customer’s experience is transformational.
- Ensure all sales and operational policies and procedures are followed and maintained.
- Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
- Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
- Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
- Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.
Drive the Business & Deliver Results
- Achievement of personal sales and metric goals.
- Build and maintain new and existing customer relationships.
- Maintain a solid, organized client book which furthers your customer relationships andgenerates consistent, proactive sales volume, following the standards of our clienteling philosophy.
- Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.
- 1-3 yrs. experience in a high volume, customer-driven retail environment
- Strong personal selling and customer relations experience
- Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business
- Multilingual skills preferred; Chinese and/or Arabic speaking a plus
- 1-3 anni di esperienza in ambienti retail con alti volume di vendita
- Forte eperienza di vendita e relazione con la clientela
- Disponiblilità e flessibilità al lavoro diunrno, notturno e festivo. Apertura e chiusura del negozio nel rispetto delle esigenze del Business
- Completa il profile la conoscenza delle lingue straniere: La lingua cinese e araba rappresentano un valore aggiunto
Meet Some of Tory Burch's Employees
Katy creates the code that powers ToryBurch's digital commerce site, creating a seamless user experience and enhancing features as trends and the business change.
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