Retail Operations Manager

Overview

This role will work closely with the Retail Operations team and the field team to establish, maintain and enforce all operational policies and procedures for all retail stores across North American and Europe. They will play a key role in the execution and day-to-day monitoring of all special projects that directly impact the stores.

Responsibilities

Policy & Procedure

  • Define operational standards taking into account Full Price and Off Price channels
  • Support store management team by training on operations standards and to ensure consistency across all stores
  • Expert understanding of all standards outlined in the Operational Manual to support any questions from the field teams
  • Act as primary point of contact for all field questions related to operational policies and procedures
  • Partner with cross-functional teams on areas that may require additional operational training or updates to existing policies

 

In-Store Technology

  • Act as project lead for the roll-out of all retail technology initiatives including, but not limited to, scheduling and clienteling and provide training when required
  • Partner with field leadership team on timing and execution of all technology roll-outs
  • Proficient user in all store systems & technologies including POS, Epicor/Web-IM, i-Pad, Clientbook & Microsoft Word
  • Create and update informational tools for both existing technology and new technology

 

Administrative

  • Updating of all forms and store guides such as Operations Manual, templates, etc.
  • Assist with the coordination of the annual General Manager's Conference
  • Focus on budgeting related to in-store expenses; branded packaging and supplies
  • Partnership with the Finance and Accounts Payable to manage and submit all retail invoices
  • Coordinate the ordering and communication of the annual, year-end contest and gifts

Qualifications

  • Bachelors degree or equivalent in a related field of study
  • 5-7 years of experience in a fast-paced retail environment
  • Understanding of store maintenance preferred, not required
  • Ability to lead a project from kick-off to roll-out
  • Understanding of Store Operations (POS, inventory, policies & procedures) a plus
  • Proficient with Microsoft Office (Excel, Word, Outlook)
  • Excellent verbal and written communication skills
  • Highly collaborative and ability to understand the needs of various stakeholders
  • Strong entrepreneurial spirit and problem solving ability
  • Demonstrates personal ownership and accountability


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